Position Overview
Heart Dental has an exciting position for a dental practice manager. As a Practice Manager, you’ll be the driving force behind our operations, ensuring everything runs smoothly and efficiently. You will play a crucial role in maintaining high standards and fostering a positive, supportive environment for both patients and staff.
Responsibilities
* Lead day‑to‑day practice performance across people, patients, and commercial outcomes
* Develop the multidisciplinary team, setting clear expectations and ownership
* Track and manage core KPIs including chair utilisation, treatment conversion, revenue, and patient experience
* Partner with Treatment Coordinators and clinicians to optimise the patient journey
* Oversee diary management, balancing productivity with a calm, high‑quality experience
* Maintain regulatory compliance and ongoing CQC readiness
* Manage costs, stock, and budgets in line with business targets
* Own operational processes, spotting risks early and driving improvements
* Resolve patient feedback and complaints with care, professionalism, and pace
* Support local growth through marketing activity and community engagement
Location & Salary
Location: Near Chelsea (London)
Pay: £40-45K (Depending on experience)
Full Time: 5 days per week (Monday to Friday, alternating Saturdays with a day off mid week)
Required: 1 year experience as a dental practice manager
Please apply if you are interested in this dental practice manager position.
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