Employment Type: Permanent
Hours of Work: Full Time, 09:00 – 17:00 - 5 days a week between Monday and Saturday.
Location: Staveley/Keswick
What will I be doing?
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us possible. The role is a perfect blend of field-based work and office work where no two days are the same.
* Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
* Using internal systems to update property records, log service requests, and ensure accurate billing.
* Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
* Liaising with owners, guests, and suppliers to deliver high-quality service.
* Supporting the recruitment and retention of properties by ensuring excellent service delivery from day one.
* Proactively identifying and resolving issues to ensure smooth operations, even during peak periods.
* Delivering excellent customer service and managing guest or owner concerns.
* Collaborating with colleagues across departments to drive improvements and consistency.
Your next chapter
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
Ideally, we’re looking for:
* Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems.
* Highly organized with excellent attention to detail.
* Comfortable handling multiple tasks and priorities.
* Excellent communication skills – written and verbal.
* Able to work independently, but also a team player.
* A natural problem-solver who enjoys taking ownership of tasks.
* Previous experience in property, hospitality, travel, housing, or lettings is desirable.
* Proactive, reliable, and resilient when things get busy.
* Comfortable with both admin-based and field-based work.
* Keen to make a positive impact on customers and colleagues.
* Motivated by providing great service and meeting targets.
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for development, we provide competitive salaries and a range of benefits, including:
* 25 days’ paid holidays plus bank holidays
* A special day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity close to your heart
* A friends and family discount scheme
* Life assurance for peace of mind
* Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts, and more
* Exciting social events, including Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. From a small South West holiday letting agency, we’ve grown into a market leader, but we’ve maintained our family ethos and core values. Our caring, collaborative culture drives us forward, inspiring and motivating our team daily.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, our people are at the heart of everything we do. We’re an inclusive, friendly, and fair workplace that encourages boldness, exploration, and innovation. We’re passionate about our work, learn from our mistakes, and continuously evolve. Diversity is key to our success, and we’re committed to inclusion. Please let us know if you need any adjustments during the application process – we’re happy to help.
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