Job Overview
We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests.
Working as the IT Helpdesk Technician / Technical Support Engineer, you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users.
As the IT Helpdesk Technician / Technical Support Engineer, you will provide remote and deskside support, which will involve logging tickets, configuring hardware and software, and troubleshooting PC and Laptop issues.
Tickets are resolved through in-person technology management, phone, and ticket system methods of support.
About the Company
The Company is a leading supplier of agronomy advice, seed, crop protection products, and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural, and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and profitably. They are dedicated to the company purpose - releasing agronomic potential.
With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge, and trusted relationships; practicing values of honesty, integrity, and fairness across all aspects of the business.
The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives.
Apply Today
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
Duties
* Support remote and office-based workers with daily IT issues and faults
* Office / Depot technology (printing, meeting rooms, LAN, etc.)
* Print services (office/depot and home)
* End user hardware lifecycle (procurement, provision, asset management, disposal)
* User management (joiners, leavers, movers)
* Desktop operating system lifecycle
* Office 365 and other core apps
* Software provision and license management
* Mobile and Fixed Voice
* Configure, build, and ship IT hardware to replace faulty units or for new starters
* Assist in the tracking of hardware and software assets
* Responding to IT Help desk tickets as part of the team
* Providing seasonal helpdesk cover from 6 am to 5 pm on a rota basis
* Maintain security and confidentiality at all times
Candidate Requirements
The right candidate will have a keen interest in IT and technology, awareness of current IT trends and best practices, and familiarity with systems such as:
* Windows 10/11, Windows Server, iOS, and Android
* Active Directory
* Microsoft 365
* Hardware fault diagnosis
* Hardware system building
* Basic IT purchasing
* Asset management
Company Benefits
* Annual bonus
* 25 days annual leave plus 8 bank holidays
* Pension scheme including salary sacrifice option
* TELUS Health employee assistance program
* Bike to work
* Company eye care
* Continuous personal development opportunities
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