Overview
Role: Investigating Officer
Location: Belfast
Salary: £39,862 per annum
Contract: Initial 3 months (possibility of extension)
The Role
An opportunity has arisen for an Investigating Officer to join a busy public sector team in Belfast. The successful candidate will play a key role in the impartial assessment and investigation of complaints, ensuring fair and evidence-based outcomes. The role will involve managing a varied caseload, undertaking thorough analysis, conducting interviews, and preparing detailed written reports.
Key Responsibilities
* Investigate and analyse complaints in line with legislative and procedural frameworks.
* Identify key issues and make proportionate enquiries to gather relevant information.
* Analyse evidence and draft clear, well-reasoned reports and recommendations.
* Carry out interviews with relevant parties and witnesses.
* Communicate effectively with service users, public bodies, and stakeholders.
* Manage and prioritise caseloads to meet performance standards and deadlines.
* Maintain accurate case management records and high-quality written outputs.
Candidate Criteria
Essential:
* Educated to degree level (or equivalent) with 2+ years' relevant experience in evidence-based analysis and reporting; OR 4+ years' relevant experience without a degree.
* Strong analytical skills with the ability to use sound judgement to support decisions.
* Experience interpreting legislation, codes, or procedural requirements.
* Excellent written communication skills with the ability to produce clear, concise reports.
* Strong organisational skills with the ability to manage complex caseloads to tight deadlines.
* Interpersonal skills with the ability to handle robust challenge while demonstrating empathy.
* Experience conducting interviews to gather information.
Desirable:
* Knowledge of investigative practices and approaches.
* Experience using research techniques.
For more information, please contact Ethan Boylan. IND04
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