Partnerships & Community Manager
Partnerships & Community Manager
Community
Senior Management (Operations)
Marketing Team, Customer Service Team, Digital Engagement Team, Community Team
Hybrid (Redhill Office approximately 3 days per week, remote for the remainder)
Role Overview Chaotic is seeking an experienced, motivated, and forward-thinking Partnerships & Community Manager to drive strategic growth through bold external partnerships while shaping the future of our community-facing services.
This is a unique opportunity for someone creative, innovative, and passionate about making an impact, who thrives on building meaningful connections and pushing boundaries. We are looking for someone who is not only confident in relationship-building but also eager to bring fresh ideas, new approaches, and ambitious vision to the table. Youll be the bridge between partners and families, unlocking opportunities for collaboration, and ensuring that every initiative delivers tangible impact to the communities we serve.
Key Responsibilities Partnership Management
Collaborate with the Marketing team on co-marketing initiatives, campaigns, and joint promotional activities.
Work cross functionally with Marketing, Customer Service, and Digital Engagement teams to align partnership activities with service delivery and brand values.
Monitor and report on KPIs related to Chaotics partnerships and community initiatives.
Community Leadership
Line manages Family Liaison Officer(s), providing support, guidance, and professional development.
Manage and report on KPIs aligned with Chaotics community activities.
Lead community driven initiatives, including charitable giveaways, SEND focused products, and support campaigns.
Proven experience in building and managing partnerships.
Experience in service delivery or programme management within the charity or Special Educational Needs and Disabilities (SEND) sector.
Strong relationship management, negotiation, and communication skills.
Ability to analyse data and report on KPIs and impact.
Knowledge of the SEND landscape, including challenges faced by families and young people.
Commitment to safeguarding and promoting the welfare of children and young people.
Hybrid working flexibility, with the ability to attend the Redhill office 3 days per week.
Experience working with local authorities, schools, or charitable organisations in SEND.
Experience in community engagement and/or programme development.