Grade: RCS P
Contract Type: Permanent (Full-Time)
Shift patterns: We operate a rotating shift pattern with early and late shifts.
Early Shifts (typically your working weekend):
* 06:00–14:00
* 07:00–15:00
Late Shifts (typically followed by your rest weekend):
* 08:00–16:00
* 10:00–18:00
* 13:00–21:00
Site Operating Hours:
* Monday–Friday: 06:00–21:00
* Saturday–Sunday: 06:00–18:00
o The latest possible weekend shift is 10:00–18:00.
Location: Stafford,
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a Helpdesk Operative!
✅A TYPICAL DAY MAY INVOLVE
* Responsibility for answering calls from Home Delivery Crews, Customer Services and speaking with Customers whilst assisting with directions and order enquiries ensuring that all customer orders are updated in line with company policy.
* Answering incoming calls from Home Delivery Crews & Customer Services
* Ensuring all available resources are used to assist the crews in making successful deliveries
* Represent DHL in a professional manner to customers and provide excellent customer service at all times
* Support the management of the day to day management of call centre systems
* Comply with working time legislation
✅THIS ROLE WOULD SUIT PEOPLE WHO
* Preferred previous experience of home delivery environment
* IT Literate, With Microsoft Office Packages, Excel
* Strong Communicator
* Able to resolve queries efficiently
✅WHY JOIN US?
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 08/02/2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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