Our client is an innovator in the private healthcare space, based in East Lothian. They are currently looking to welcome a professional and experienced General Practice Receptionist and Concierge to their team at a time they are seeing sensational growth. Responsibilities: * Welcoming patients and visitors in a warm and professional manner * Managing calls, emails, enquiries, and appointment bookings * Supporting new members from initial enquiry through to onboarding * Maintaining accurate patient records and administrative systems * Processing payments confidentially and professionally * Ensuring the reception and patient areas remain calm and inviting * Working collaboratively with the wider clinic team * Supporting operational and administrative tasks where required * Upholding the highest standards of discretion and confidentiality Experience Required: * Experienced in a customer-facing role within a premium service environment * Professional, organised, and detail-oriented * Confident managing multiple tasks and priorities * An excellent communicator with strong interpersonal skills * Calm, empathetic, and approachable * Comfortable using digital platforms and clinic systems Additional Experience: * Private healthcare or membership-based services * CRM systems such as HubSpot * Hospitality, concierge, or luxury customer service backgrounds If you are interested in joining an exciting and dynamic team providing real innovation in the private healthcare sector, please feel free to apply here and further information can be provided