Overview
The Coach House in Howe Dell Manor is seeking reliable, practical Mental Health Support Workers to join a friendly, supportive, and inclusive team. You will help adults with complex mental health needs in a hands-on, people-focused role, making a meaningful impact while developing your career. This position is based next to Howe Dell Manor in Hatfield (AL10 8AE) at The Coach House, a 10-bed separately registered residential home for men nearing the end of rehabilitation.
What You'll Do
* Help support the daily care, safety, and wellbeing of residents
* Run or assist with group activities – sports, games, creative sessions, and more
* Put care plans into action and update records with clarity
* Keep things running smoothly and safely as part of a wider team
* Support senior staff and help new team members get up to speed
* Use digital systems for logging care, booking leave, and sharing updates
* Administer and document medications, maintaining patient safety and compliance with clinical protocols
* Prepare clear, accurate care plans reflecting assessed needs and agreed goals of care; reviews occur monthly
* Build meaningful and therapeutic relationships with residents, including monthly key worker meetings and regular one-to-one sessions
* Carry out daily physical health observations and liaise with medical professionals as required
* Complete audits and daily checks as directed by the manager
* Demonstrate a practical mindset and willingness to learn
* Communicate effectively – listening, talking clearly, and relaying information accurately
* Follow routines and think on your feet when needed
* Show team spirit and flexibility (day and night shifts available)
* Maintain basic IT confidence for using systems and records
Your Experience
* Experience working in any team-focused environment
* Understanding of how mental health can affect daily life
* 1 year mental health support experience
* NVQ/QCF/RQF Level 2 or 3 in Health and Social Care preferred
* Life experience and a strong work ethic are valued
Who You Are
* Calm under pressure and dependable
* Respectful, practical, and people-focused
* Comfortable working shifts and routines
* Open to new skills, with full training provided
* Fluent in spoken and written English
Benefits and Additional Information
* CQC-recognised training programme (including paid induction) and ongoing development
* Career progression – many managers started as support workers
* 28 days’ annual leave (including bank holidays, pro rata)
* Fully funded DBS
* Pension contributions
* High street discounts via Blue Light Card
* Refer a Friend scheme – earn up to £1,000
* Birthday leave after one year of employment
* Support with purpose and opportunities to grow with confidence
* Equal opportunity workplace; Disability Confident employer
* If you need support applying or navigating the website, please email the team at: [email protected]
All locations and department fields are for reference. The Coach House is part of Nouvita Healthcare, located next to Howe Dell Manor Nursing Home, Hatfield, Hertfordshire.
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