Sales Coordinator - Construction Projects
Birmingham, B3 – with parking
Circa £30,000 plus annual bonus
Mon - Fri, 9am - 5pm (can be a little flexible with this)
Overview:
Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.
They are looking for a Sales Support Coordinator to join their small, friendly team providing internal support to the 4 x UK Sales teams. Working with their customers, prospects and suppliers to support and assist the sales teams to win new business. Working collaboratively with the post order teams to ensure accurate and timely orders.
Duties will involve:
* Develop and regularly review and update databases for all pipeline projects
* Respond promptly to tender enquires
* Prepare and send out quotes to customers
* Build and maintain a solid understanding of the company product range
* Build relationships with existing Customers and Suppliers to become main point of contact when requested
* Promptly obtain prices from suppliers directly or via salespersons and organise quotes, registrations and samples
* Use the company Order Processing, Call-Off and Credit Control systems to provide administration support to the external sales team
* Provide updated information for the website
* Be proactive in organising databases for mailshots and supporting company marketing activities
* Use internet software (Glenigan) every day to research new projects, contact the prospects and update salespersons and pipeline
* Complete order forms and pass to post order team and check orders when created
* Create and update other databases including supply chain, product trackers, and email addresses for mail-outs
* Attend review meetings as required with key customers and suppliers
* Maintain and update the showroom and sample stores
* Organise seminars to be held in showroom
* Understand and monitor the targets and objectives of the sales team providing reports where required
* Assist with website development by looking for potential Case Studies
* Where required provided front of house reception duties, including greeting visitors, showroom meeting organisation and taking deliveries
* Answer telephone calls for the sales office, assisting with or allocating as appropriate
Essential Experience - this must be clearly demonstrated on your CV
* Previous relevant experience in a similar sales support / sales admin or sales role and experienced in the sales order process
* Knowledge and understanding of the sales and purchase process
* Good communication and interpersonal skills, must be able to build and maintain relationships
* Well-developed telephone call handling skills
* Ability to take admin initiatives to create and maintain databases and spreadsheets
* Good administration, organisation and time management skills
* Ability to work accurately and quickly under pressure and make correct decisions
* Proficient use of core Microsoft applications
Benefits:
Competitive salary dependent upon experience
Annual bonus paid in June
35 hour working week, Monday - Friday
25 days holiday plus Bank Holidays with option to purchase further holiday and holidays increasing over time
Pension
Free Car Parking
Health and wellbeing service
Regular events
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful
Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, quotes, call offs, suppliers, distribution