Overview
Customer Service Handler (FNOL) – Chester (9am - 5:30pm, Mon-Fri) – £25,000
Proximo is an award-winning, industry-leading claims management and credit hire company based in Chester. We are the UK’s largest provider of replacement specialist and adapted vehicles. We work to ensure that when a vehicle is off the road, a replacement can be sourced so that customers can maintain their independence and mobility.
We are currently seeking a driven Customer Service Handler who will be responsible for providing FNOL (First Notice of Loss) services to key Proximo customers. The First Notification of Loss Team handles accidents that aren\u2019t the fault of the customer and passes them on to the claims onboarding team. For this position, you should be curious, enjoy helping customers, and be proactive in solving problems.
Responsibilities
* Make sure all incoming calls are answered promptly, in line with our agreed service times.
* Help the team by accurately recording new claims and ensuring all relevant information is captured to maximise non-fault referrals.
* Handle calls professionally, following phone scripts to maintain a polite and efficient conversation.
What we\u2019re looking for
* Strong empathy and excellent communication skills.
* Confidence in speaking with customers and other contacts.
* Interest or experience in the vehicle industry is a plus.
* Knowledge of the hire business is also beneficial.
What will we offer you
* 25 days holiday, 8 days bank holidays, PLUS your Birthday off
* A dedicated health and wellbeing programme via Medicash
* Enhanced employer pension scheme
* Retail cashback scheme
* Smart/casual dress code
* Service reward scheme
* Cycle to work Scheme
* Volunteer days at Chester Zoo
About Proximo
As an Investors in People GOLD standard employer, we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.
If this opportunity is of interest to you, apply now with your latest CV, and a member of the recruitment team will be in touch!
Before you go
Proximo is committed to a friendly, diverse, and inclusive atmosphere. We strive to maintain a culture where employees feel appreciated and valued for their individual potential and to reflect the variety of our customer base. We are open to everyone regardless of gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, and encourage you to apply. If you need flexibility in time, location, or how you work, please indicate any reasonable adjustments needed during the application process.
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