Overview
An opportunity for a Principal Digital Operations Manager has arisen to join the End User Services team at Cwm Taf Morgannwg University Health Board, based at Williamstown, with a need to also work at other locations across the organisation as and when required. You will provide End User Services operational support to clinical and non clinical users across the healthboard. The candidate will require operational support experience, leadership and experience of supporting users with applications and devices. You must demonstrate experience working within ICT and leading on an ICT function within your application which are essential for this role. The role sits within the wider End User Services Team, which currently includes, Microsoft 365, EndPoint Management, End User Experience, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space. The initial focus of this role is on the staff and operational management of the Service Desk, Desktop Support and Rollout teams.
Responsibilities
* The Operational Support Team are responsible for supporting all users that interact with Digital, leveraging best practices, tools and processes to enable delivery and operation.
* The role of Principal Digital Operations Manager is to lead the support services that underpin the Digital Programme within CTMUHB, including both user and device support.
* The role will provide expert advice across a range of support areas, including but not limited to First Line Support, Second Line Support, Desktop Support and Device Rollouts.
* The role will support a range of highly complex functions and be responsible for the strategic planning across many specialised areas.
* The role will lead teams of support staff to develop and promote Digital operational support, advocating re-use, automation, and Cloud technologies, as well as looking at best practice, security management and continual improvement of CTMUHB Services.
About CTMUHB and Values
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf. We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
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