Overview
eCommerce Search & Discovery Assistant role at Next. Based at Head Office in Leicestershire, offering a competitive salary alongside great benefits.
We are a leading fashion retailer with a strong online and international presence. Total Platform at NEXT is a new business-to-business online service offering brands a full solution for eCommerce, including website, warehousing, logistics, customer care, marketing and customer data management.
About the Role
As an eCommerce Search & Discovery Assistant, you will take the lead on all things search and discovery, playing a key role in driving online performance and supporting your Business Manager on trading priorities. You will partner with our Total Platform teams and collaborate across the matrix to shape innovative strategies, unlock efficiencies and elevate team performance. With your deep understanding of search, navigation, sort order, attribution, and SEO, you’ll turn insights into action by analysing user behaviour, spotting growth opportunities and delivering weekly performance updates that power results. You’ll continuously test, learn and optimise the customer journey, monitor the competition, and push boundaries in search and discovery.
Responsibilities
* Be a key member of both the Total Platform and Search & Discovery teams, leading projects, sharing ideas, and deputising where needed.
* Track key KPIs including conversion, traffic, search terms, and sales; deliver weekly trading updates and insights.
* Own PLP funnel metrics (search, navigation, offsite entry), optimising SEO and paid traffic performance.
* Monitor and optimise PLP sort orders to maximise sales and profitability, leading A/B tests and sharing results.
* Own site navigation and search box performance, ensuring they are seasonally relevant and drive conversion.
* Ensure accurate product attribution, filters, and synonyms to enhance search relevance and minimise customer issues.
* Ensure PLP imagery and branding support strong visual merchandising and drive sales.
* Analyse search and user behaviour to identify trends, optimise the funnel, and inform decision-making.
* Build strong relationships with your Total Platform partner and Bloomreach; act as the go-to expert for search and discovery.
* Work with SEO teams to drive on-site improvements and enhance Google rankings.
* Deliver weekly trade updates and react quickly to customer behaviour to seize in-week opportunities.
* Identify and fix onsite issues; champion test-and-learn approaches to improve the customer journey and boost conversion.
* Drive personalised experiences through tailored sort orders, navigation, and targeted content to increase relevance and sales.
* Lead ideation and solution delivery to enhance search and discovery for your platform partner.
* Monitor competitor activity and suggest initiatives to keep the site competitive.
* Quickly identify and resolve search-related issues to protect the customer experience.
* Stay updated on Bloomreach capabilities and data tools to continuously drive sales and efficiency.
* Embrace change, respond to evolving eCommerce trends, and support team agility with a can-do attitude.
About You
So if you’ve got experience working within an eCommerce trading environment, are analytical and comfortable with large volumes of data, have strong communication skills with a driven & forward thinking attitude, and are ready to challenge the status quo - this is the role for you!
About The Team & Benefits
* 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (when purchased through NEXT)
* Company performance based bonus
* Sharesave scheme
* On-site Nursery available; OFSTED outstanding in all areas
* 10% off most partner brands & up to 15% off Branded Beauty
* Early VIP access to sale stock
* Access to staff discounts at our Staff Shops
* Restaurants with great food at competitive prices
* Digital GP and other free health and wellbeing services
* Free on-site parking
* Financial wellbeing resources
* Apprenticeship programs to grow and develop on the job
* Direct to Work - discount online and in-store, collect items next day from work or local store
* Support networks and wellbeing programs
* Wellhub - discounted gym memberships with apps and PT sessions
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. If you need support with your application due to a disability or long-term condition, please email headoffice_careers@next.co.uk (include "Workplace Adjustments" in the subject) or call 0116 284 2486.
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