Job Title: Total Loss Claims Handler
Location: Liverpool
Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays, Rota Basis
The Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company.
As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.
What you will be doing:
1. Proactively manage a portfolio of policyholder total loss claims through to settlement
2. Complete thorough indemnity investigations out on all cases
3. Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder
4. Ensure that all validated claims are processed within the agreed SLA`s
5. Provide excellent customer service level expectations, taking ownership of all inbound communication
6. Show attention t...