Overview
We are looking for a friendly, customer service focused Front of House Security Officer. You will undertake a crucial role for the business by ensuring consistent service delivery on site in a professional manner, handling incidents in a professional and organised manner whilst always adhering to escalation procedures.
Responsibilities
* High standards of performance, professionalism, and customer service at all times.
* Full compliance with operational instructions (e.g. alarm responses, building access, Production) and external regulations.
* Reporting/Escalating issues following Chain of Command.
* Produce clear, logical, and well-written operational reports to required timeframes.
* Be fully conversant with site systems and procedures.
* Support Corps Security and site management teams in identifying and implementing service improvements.
* Build relationships with internal and external guests to enhance the security provision.
* Understand changes in building occupiers, set up and productions; ensure information is passed both upwards and cascaded downwards.
* Maintain safety and security through the operation of the integrated security systems.
* Liaise with supervisors and Corps Security and management regarding building maintenance and H&S issues.
* Liaise with external authorities including the police.
* Ensure all policies and procedures are followed.
* Provide immediate response to incidents, including medical incidents, fire alarm activation/evacuations, and crisis response.
* Perform any other admin duties deemed necessary or commensurate with the position by Duty Security Managers, Supervisors, or clients.
Qualifications & Skills
* A valid SIA Front-Line License – essential
* Must be able to achieve SC Clearance
* Confidence and ability to establish and maintain good working relationships at all levels
* Ability to work to deadlines, multitask, and work under pressure
* Excellent IT skills including Microsoft Office (e.g. Excel)
* Able to achieve vetting to BS7858 Standards
What we offer
* Company sick pay scheme
* Paid SIA license renewals
* Enhanced Family Leave Pay
* Cycle to Work Scheme
* High staff discounts & rewards scheme
* Access to Digital GP
* Excellent pension scheme
* Death in Service - £5000
* Recruitment bonus scheme
* New business lead scheme
* Employee assistance programme
Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War. By sticking true to our values of 'loyalty, integrity, service', we have become the UK's most established and respected specialist security services provider. Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this. Corps Security adheres to the principles of Equal Employment Opportunities ("EEO").
Corps Security is committed to providing support to members of the armed forces, veterans and their families, as set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.
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