Join to apply for the Quality and Compliance Manager role at Newson Clinic
Position overview and expectations for the role are described below.
Overview
As our Quality and Compliance Manager, you will collaborate with stakeholders and multidisciplinary teams across the clinic to identify opportunities for improvement and to develop robust quality systems, processes, and programmes that underpin the delivery of exceptional care and services. You will be responsible for ensuring compliance with regulatory and accreditation standards, leading the implementation of national guidance and best practice, and managing inspection and assurance processes, including CQC readiness. Working alongside colleagues, you will influence effectively, create synergy, prioritise improvement projects, set goals, and develop, monitor, and evaluate improvement plans to ensure measurable outcomes and sustained excellence.
Responsibilities
* Leadership and Strategy: influence effectively, create synergy, prioritise projects, set goals and action plans, and measure impact. Provide advice, support and guidance on regulatory standards and compliance, clinical effectiveness, audit, the application of national guidance and best practice, complaints resolution, and clinical negligence. Monitor updates to CQC frameworks and guidance, adapting policies and procedures accordingly.
* Governance & Quality Assurance: act as the site lead for quality compliance, for all regulatory inspections and accreditations. Work with managers and leads to ensure a standardised approach to maintaining regulatory and statutory compliance, supported by effective systems for ongoing assurance and monitoring. Collaborate with teams to confirm local arrangements are in place to achieve CQC compliance, accreditation standards, and other regulatory requirements; oversee governance areas including audit and assurance, risk management, safeguarding, incident and complaints management, policies and procedures, information governance, workforce training and competency compliance, and continuous quality improvement. Produce, provide and present governance reports, including monthly and quarterly reports to committees, and prepare information for evidential purposes during regulatory inspections (e.g., CQC). Develop and deliver an annual governance work programme to drive improvements in quality of care and deliver quality objectives. Ensure quality governance promotes sustainable improvement projects. Chair the Clinical Governance Committee.
* Business & Operational Compliance: develop, implement, review and monitor a robust programme to ensure national guidance (including NICE and NCEPOD) is assessed and practice remains aligned with best practice. Maintain an audit trail of gap analyses and practice changes, implement horizon scanning to identify new guidance, and share findings with the Senior Management Team and Leads to inform service improvements and delivery of high-quality care. Support leadership with regulatory submissions, reporting, and registration requirements. Ensure non-clinical compliance areas (data protection, information governance, health & safety) are robust. Balance compliance with operational efficiency and patient experience.
* Staff Training & Engagement: facilitate training programmes and development opportunities that build capability in quality improvement and effectiveness. Promote a culture of continuous learning and equip staff with knowledge, skills, and tools to implement best practice and drive sustainable, safe, high-quality care. Act as the point of contact for compliance queries, supporting managers and clinicians.
Qualifications
Your Responsibilities
* Strong knowledge of CQC regulations, healthcare governance, and compliance frameworks.
* Proven experience in a healthcare compliance, governance, or quality management role (private clinic or independent sector preferred).
* Excellent organisational skills with the ability to manage multiple projects and deadlines.
* Strong communication and interpersonal skills to influence at all levels.
* Attention to detail with a proactive and solution-focused approach.
* Understanding of both clinical and business operations within private healthcare.
Desirable Qualifications
* Experience as a Registered Manager (desirable but not essential).
* Training in governance, risk management, or healthcare law.
* Knowledge of ISO standards or other quality frameworks.
* Experience liaising directly with regulators such as CQC, ICO, MHRA or HSE.
Location: Wednesbury, England, United Kingdom
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