We are looking for a proactive, organised and detail-focused Direct Marketing Administrator to play an important role in delivering targeted campaigns that connect the right people with the right support at the right time.
This is an excellent opportunity for someone at an earlier stage in their marketing or administration career who enjoys working with data, systems and people. In this role, you will provide day-to-day support for our internal direct marketing activity, work closely with colleagues across the marketing team, and help shape well-targeted email, postal and telephone campaigns that supports family life across the UK.
Key Responsibilities:
* Work with colleagues to prepare and segment data for targeted email, postal and telephone campaigns for a range of audiences and stakeholders
* Build positive working relationships with external suppliers to help deliver effective, timely and cost-conscious marketing activity
* Monitor campaign delivery and flag any issues quickly to the Marketing and Website Manager so that plans stay on track
* Support and encourage the internal telemarketing team in their day-to-day work, helping them stay organised and effective during busy live tour event seasons
* Help ensure requests for marketing materials generated through telemarketing campaigns are fulfilled promptly and accurately for live tour events
* Represent Care for the Family warmly and professionally in interactions with supporters, contacts and wider audiences
* Follow agreed processes and policies to handle data carefully and accurately for use in multi-channel direct marketing campaigns
* Contribute to the wider work of the marketing team through ad hoc projects and support for online campaigns where needed
* Occasionally coordinate volunteer support for sending marketing materials to relevant audiences
* Maintain accurate financial administration, including processing purchase orders and invoices
Person Specification
Essential:
* Confidence using a range of IT systems and software, with the enthusiasm to learn new digital tools and skills
* A positive, can-do attitude and the flexibility to contribute in a fast-paced, busy team environment
* A methodical and systematic approach to work, with the ability to follow agreed processes carefully
* Strong organisational skills and the ability to manage competing priorities while meeting deadlines
* diligent and conscientious approach, with close attention to detail
* Enjoys working collaboratively and supporting colleagues to achieve shared goals
* Strong written and verbal communication skills
* Good working knowledge of Microsoft Excel and other Microsoft Office applications
* Comfortable using online systems and software for managing data, reporting and communication
Desirable:
* Experience in an office, administrative or coordinator-style role
* Experience in a customer support environment or an understanding of good practice in telemarketing or outbound calling
* Familiarity with CRM systems
* An understanding of GDPR and responsible marketing practice
* An awareness of how multi-channel marketing campaigns work
Additional Information:
Although we are an organization built upon a Christian ethos, we do not
consider this role to be one which carries an occupational requirement
for the post holder to be a practising Christian under the requirements
outlined in Part 1 of Schedule 9 of the Equality Act 2010. However, due to
the nature of the organization and the integral part this role will play, we would like someone who is comfortable working in a Christian context and working to support
our Christian ethos.
Terms and Conditions:
This is a full-time, permanent position. The salary will be £24,455 per annum
This position is 37 hours per week.
The position is offered subject to the satisfactory completion of a three-month probationary period.
Holiday entitlement is five weeks per annum, rising to six weeks after two years’ continuous service, plus statutory holidays.
CFF operates a group personal pension scheme and will contribute to an employee’s plan, within the scheme, a monthly payment equivalent to 10% of their gross monthly salary once conditions for entry to the scheme have been met.