Operations Manager
Location: London, UK
Length: 6 months
Duration: 23/02/2026 – 23/08/2026
Rate: £56.73 per hour (Inside IR35)
Hours: 40 hours per week
Job Description:
The Sales Strategic Planning & Operations team is seeking an experienced Operations & Analytics manager to design and implement efficient operational cadences for Client’s strategic Incentives team. In this role, you will be responsible for bringing greater operational rigor to global revenue-driving programs by applying a strategic mindset and data-driven approach to define and drive the end-to-end execution of complex operational initiatives. The ideal candidate will have a strong operational background, expertise in monetization processes (Advertising Sales, Enterprise Solutions Sales, and Agency Partnerships), and the ability to collaborate with diverse stakeholders in a fast-paced environment.
Responsibilities:
Program Operations
* Oversee the operations of strategic incentive programs tailored to our top-tier clients, ensuring that it meets the business performance standards and targets (i.e. service levels, efficiency, partner satisfaction, cost etc.).
* Develop comprehensive project plans to redefine existing operational processes, including end-to-end documentation, problem statement definition, and overall alignment with business objectives.
* Collaborate with technical stakeholders to translate business plans into tangible solutions that drive automation to our programs, including input on technical feasibility and trade-offs, project coordination, and tracking key execution milestones.
* Collaborate with cross-functional teams to identify opportunities for process improvements, and facilitate decision reviews on open process design and business models, documenting decisions and impacts to requirements.
* Maintain compliance and audit readiness, ensuring deal approvals align with internal policies, track key documentation, and support audits as needed.
* Drive projects end-to-end in partnership with teams from Revenue Accounting, Legal, Engineering, and Program Management, ensuring effective program execution and alignment across teams.
* Design, develop, and maintain a unified suite of tools that enable business teams to efficiently manage programs from intake to payout, leveraging automation to drive seamless daily operations and informed decision-making.
* Oversee project deliverables, proactively identify and mitigate risks, and drive timely resolution of issues to ensure successful project outcomes.
* Manage all communications, including project and program updates, key decisions, and stakeholder engagement, ensuring transparency, alignment, and effective collaboration across teams.
* Analyse and interpret complex data sets to identify trends, opportunities, and challenges, and develop actionable recommendations to drive business outcomes and improve program effectiveness.
Analytics
Responsible for monthly, quarterly, and periodic tracking reports associated to specific investment programs which inform key stakeholders (executive and operational) on performance. This might include strategic modelling, quarterly business reviews, competitive analysis, performance reviews, forecasting…
Activate deal commercial strategy through deal term definition (modelling, internal communication with sales teams)
Conduct specific analytical projects using internal and external data (e.g. revenue, product, market) to derive insights that will drive programme development and decision making
Contribute to preparation of all key stakeholders’ engagement (internal & external) in support of sell-in to internal leadership and external global customer teams.
Qualifications:
* 5+ years of work experience required in Sales Operations, Sales Finance, Program Analytics
* 2+ years of advanced SQL experience working with large datasets
* Proven analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
* Proven experience in designing, optimizing, and executing processes that drive business growth, with a focus on customer support strategies.
* Proven track record of collaborating with technical teams, including Engineering, PM, and Data Engineering, to drive business outcomes.
* Proven experience in compliance and payments, with a demonstrated ability to work effectively with cross-functional stakeholders, including Legal, Finance, and Accounting.
* Advanced Excel, Google Sheets, and Google Slide skills.