Senior housing manager

# Senior Housing Manager## Senior Housing Manager## Senior Housing ManagerLocationLeeds, ENGSalary£50k/year - 50k/yearOffice StyleJob TypePermanentAvalon are currently recruiting for a Senior Housing Manager with very strong housing benefit experience on a remote basis for a supported housing provider.**The Opportunity**Avalon are working with a growing and dynamic organisation to find a Senior Housing Manager. The successful candidate will oversee the day-to-day housing management operations, ensuring that tenants receive a high-quality and efficient service through a managing agent.The main duties of the role include:* Utilising extensive knowledge of housing benefit to provide accurate advice and guidance to residents and challenge local authorities* Overseeing all housing management activities, including income and referrals management.* Monitoring managing agent's performance against KPIs and implementing performance improvement plans when needed.* Resolving complex tenancy management issues, such as anti-social behavior (ASB) and tenancy breaches.* Providing guidance to managing agents on tenancy management issues.* Supporting the income team and liaising with credit control to ensure timely payments.* Producing regular reports on housing management, income performance, and referrals.* You will report to the Head of Operations and work with the Managing Agent to deliver key services. However, the role is self-sufficient with no dedicated administrative support.**Benefits*** **Salary:** £50,000 per annum* **Work Arrangement**: A remote-based position with an opportunity to work in a Head Office should it be requested* **Progression**: The role involves contributing to the review of the Intensive Housing Management service and wider improvement plans.**Requirements*** **Qualifications**: CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications.* **Experience**: Previous experience working in a similar role within a housing association is essential, as is a proven track record of delivering performance improvement plans. Experience working with Intensive Housing Management models and knowledge of Housing Benefit regulations are also essential.* **Skills**: You must be a champion for putting tenants at the heart of the service, with excellent contract management and communication skills. Strong report-writing and stakeholder management skills are also essential.* **Personal Attributes**: The ideal candidate will be resilient, reliable, and highly self-motivated with a "can-do" attitude.Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.*Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.*LocationWellingborough, ENGLocationWindermere, ENG
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