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About The RoleClosing Date: 17th August 2025Interview Date: 27th & 27th August 2025Contract: This is a fixed-term contract until the 1st May 2026About the opportunityThis is a wonderful opportunity for a selection expert to join the Supporter Selections Team at Alzheimer’s Society in what is a really exciting time for both the charity and the team. You will be joining the team as we further develop our selections by using insight, both in and post-campaign, plus develop highly relevant and individualised supporter experiences to drive our communications and improve supporter journeys. The successful candidate will play an integral role in helping us achieve this alongside exploring new and improved ways of delivering our selections and supporter journeys, plus enhancing our processes through improvements to our systems.As a Customer Selections Analyst, you will be responsible for working with teams from across Income & Engagement to ensure the successful delivery of accurate and targeted selections to support warm marketing activity and stewardship, plus the design and production of multi-stage supporter journeys through the use of PeopleStage, our campaign planning and management tool. Your proficiency in managing and prioritising tasks will be invaluable in delivering selections on our agreed Communications Plan, and you will be pivotal in enabling our organisation to communicate with the right supporters, through the right channel, at the right time, in the right way, through the systems and tools available to you.As a trusted expert and a critical friend to Income & Engagement colleagues and stakeholders, you will play a crucial role in deepening understanding of Alzheimer’s Society’s supporters, particularly concerning their next best action. Through using accessible campaign results, data models and other sources of insight, you will enable colleagues to test hypotheses and pivot campaign comms to drive satisfaction, loyalty, and sustainable growth across Alzheimer’s Society’s audiences.Your strong background in using query-based systems and campaign planning and management tools, alongside having meticulous attention to detail and thriving in high-pressure environments will make you ideal for this exciting role at Alzheimer’s Society.You will:
* Use our data selections software, Faststats, to produce insightful data selections for our Income & Engagement teams to use to engage with our warm supporters.
* Support colleagues to test hypotheses and continuously innovate.
* Foster data curiosity and collaboration.
* Play a crucial role in deepening and developing an understanding of Alzheimer’s Society’s supporters.
* Drive loyalty and sustainable growth across Alzheimer’s Society’s audiences.
About youYour passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation amongst our amazing fundraisers, driven by wanting to provide an exceptional experience for Alzheimer’s Society supporters. You will:
* Possess extensive experience in data segmentation and data selection.
* Feel at home using Excel to manipulate and manage data sets.
* Be an exceptional communicator, caring passionately about sharing ideas and working collaboratively.
* Be adaptable to changing circumstances with a positive and can-do attitude.
* Be a real team player, passionate about delivering excellent work.
* Know that we’re better together; being open and combining strengths to achieve more.
* Compassionate and honest whilst being comfortable giving and receiving radical candour.
* Continually improve and look to develop standards and performance.
* Be a successful and proven self-motivator.
What you’ll focus on:
* Delivering targeted data selections for warm marketing activities for direct mail, telephone, email, SMS, and social media channels.
* Collaborating with teams across Income & Engagement to deliver stewardship requirements and automations through the most appropriate and effective tool, exploring the use of PeopleStage and DotDigital to optimise engagement with existing supporters.
* Working collaboratively with the Supporter Insight Analysts to gain insight into audiences, and the Campaign Reporting and Optimisation Manager to gain an understanding of the impact of previous communications to enable more effective and insight-driven selections.
* Working alongside our Apteco partner to highlight process improvements to continuously refine and strengthen our selection process and provide the best possible stewardship solution.
* Implementing quality control processes to ensure that relevant suppressions and selection rules are followed, with responsibility for the accuracy of their data selections.
Seniority level
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Entry level
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Full-time
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Other
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Non-profit Organizations
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