Overview
Join to apply for the Software Solutions Engineer role at Aras Corporation.
About Aras
With over 700 employees in 11 countries, Aras is one of the fastest growing privately held Product Lifecycle Management (PLM) companies. We reinvent, engineer, and manufacture software to empower our customers with the flexibility to overcome tomorrow's challenges today. We have experienced steady growth year after year and are looking to accelerate Aras to the next level. We seek for the best people committed to making this a true success story and share in that glory. With our technology, our community, and the way we do business, we are transforming the way the world makes products. Our open, low-code technology enables greater scalability, flexibility, and security for the world's largest enterprises in some of the most innovative industries, including automotive, aerospace and defence, high-tech electronics, medical devices, and industrial manufacturing. World-leading innovators such as Airbus, General Electric (GE), Hitachi, Honda, Kawasaki, and Microsoft are just a few of the organisations using our software.
What is a Software Solutions Engineer (m/f/d)?
Working independently and collaboratively, you will solve technical issues and advise customers on our platform. The Software Solutions Engineer acts as the first point of contact for all Aras customers. You are somebody who can troubleshoot complex customer environments, collaborate with other teams to identify and resolve bugs, provide crucial feedback to Product Management to drive product improvement, and create knowledge base articles.
Responsibilities
* Provide an exceptional support experience via email, web and/or phone for our customers using Aras products and achieve core KPIs
* Participate in debugging and testing the product
* Develop sample customisations of the product for customers
* Maintain a high level of customer satisfaction by providing technical resolutions for customer issues
* Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online documentation
* You will be an expert in the Aras Innovator product
* Participate in on-call rotation shift
Qualifications
* Experience with C# and JavaScript
* Experience with OOP concepts
* Experience with Web Application development preferred
* Experience with SQL database preferred
* Experience with a customer-facing role or consulting role
Seniorities
* Seniority level: Entry level
Employment
* Employment type: Full-time
Job function
* Job function: Engineering and Information Technology
Industries
* Industries: Software Development
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