Hours: 37.5 hours, over 7 days Job brief To support the Megastore Management Team in ensuring the Megastore operates in a smooth and efficient manner to maximise sales and income potential. You will assist the Megastore Managers in motivating and leading a team of staff and volunteers to deliver our retail aims. The post holder will set and maintain high standards of customer service at all times to provide an enjoyable customer experience and encourage return customers. The post holder must be proactive, driven and be comfortable working in a fast-paced environment. You will be a key holder carrying out daily admin duties which include, till reconciliation and banking procedures as well as deputising for the Store Retail Brand manager as required. Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to an enhanced DBS check Key Tasks - Support Store Operations: Assist in overseeing all aspects of daily store operations, including the management, replenishment and merchandising of stock on the shop floor, overseeing till operations, including accurate recording of Gift Aid, supporting bookings for collections and deliveries and other stock management tasks. - Support the store manager in motivating, supporting and training the team to perform to their greatest potential - Ensure all staff and volunteers provide high quality customer service when dealing with customers and donors. - Support Admin duties: With effective internal and external communications including emails, staff and volunteer paperwork, till based admin eg; cash handling, float management, till reconciliation daily and weekly store banking - Support and embed gift aid growth across donations and sales - Oversee till operations inclusive of gift aid, accurate sales and stock management checks - Act as cover for Store Manager during absence e.g. Annual leave, sickness and rota days off - Work with the manager to operate the collections and deliveries system by liaising with customers, staff, volunteers, store managers and van drivers - Support the processing of donations with the store team. Achieving a high volume of stock availability. - Ensure the store has adequate levels of disposables across the store - Maintain excellent levels of communication with the team Additional responsibilities - IT work required by the store - Comply with the Charity’s Health and Safety policy in all employment practices - Maintain the integrity of the Daisy Chain brand in all internal and external communications - Maintain a proactive approach to your role and responsibilities along with a commitment to contribute and maintain the positive working ethos within the Charity - Maintain working knowledge of the policies and regulations governing the Charity - Assure attendance at staff meetings. - Undertake any training and development deemed necessary for the pursuance of the post - Work in a way that contributes to the continuous improvement of the Charity’s services and embraces the organisations quality initiatives - Any other duties from time to time, commensurate with the level of the post - An understanding of and commitment to equal opportunities This job outline is intended to indicate the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but, while some variation can be expected in particular duties, the outline is considered to provide a reasonable general description of the post. Person Specification Successful candidates will have a strong work ethic, and share our Company values of Passionate, Inclusive, Empowering, Ambitious, Open and Innovative. If you have worked in a similar setting before all the better, but most importantly we are looking for people who share our Ethos of improving the lives of families affected by Autism. The below details what we are looking for in an ideal candidate if it is Essential (E) Desirable (D) and how we will assess that skill, via your application. (A) at Interview (I) or as part of a task during the interview process (T) Experience - Experience of working in a customer facing environment – E, I, A - Excellent administrative skills – E, I, T - A flexible approach to working – E, I - Fantastic customer service skills inclusive of handling complaints – E, T - Organised approach to work, and an ability to encourage others to act in a similar way – E, A, I - Experience in using tills – E, A, I - Experience of managing staff – E, A, I - Experience of cash handling – E, A, I, T - Experienced in the management and coordination of work schedules – D, I - Ability to proactively seek high quality donations – D, A, I - Stock control - D, A, I Qualifications - GCSE or equivalent in Maths and English – E, A - Good general education – E, A - Excellent IT skills – E, A, I Knowledge & Skills - Proficient in Microsoft – E, A, I - Knowledge of Gift Aid procedures – D, I - Keen eye for quality and selection of quality donated goods - E, I, T Other - A friendly and confident demeanour – E, I - Fantastic organisation skills – E, I - Ability to work independently – E, A, I, T - Willingness to learn new skills – E, I - Efficient and reliable – E, A, I - Willing to work flexibly, including weekends – E, I Company Benefits Our staff do amazing jobs and as such we want to reward our staff that is why we offer. - Enhanced holiday leave of 33 days annual leave (pro rata for part time employees) rising to 35 after 5 years’ service. - A bespoke induction plan specific to you and your role which starts as soon as a job offer is accepted. - Alongside your induction plan new members of staff have a 6 month induction programme and planned meetings with their line manager to ensure the employee is settling in and offer any support needed to fulfil their role. - Ongoing training and development. - Our Employee Assistance Programme offers a full range of confidential services designed to ensure you receive professional support that may affect work and home life. - Company Pension Scheme. - Staff discount. - Free on-site car parking and refreshments. - Social and charitable events. - Company sick Pay after successful completion of probationary period. - Savings Club - Give as you earn scheme for staff to make donation to a charity of their choice if they wish. - If your role requires membership of a professional Body we will pay your membership fees. Ethos & Culture I am passionate about improving the lives of Autistic children and adults and committed to Daisy Chain’s values, culture, and ethos. I will represent Daisy Chain in a positive manner and will always behave professionally. I will demonstrate empathy and support towards families and collaborate with staff and volunteers in the Daisy Chain team. Vision - Our shared vision is for every person we support to live a life they enjoy and is meaningful to them at every stage. Mission - We are committed to working together to deliver quality autism specific support, based on need in the Tees Valley and surrounding areas. Daisy Chain’s Six Core Values - Passionate Caring deeply about what you do and where you work. Having a personal investment and motivation to see Daisy Chain succeed. - Open Welcoming discussion, inquiry, and criticism. Having a mind open to new ideas and thoughts. - Inclusive Including many different types of people whom we treat all fairly and equally. - Empowering To give power to someone to enable them to be stronger and more confident within their role. - Ambitious Having or showing a strong desire and determination to achieve. Innovative Bringing new ideas and creating improved products and services. To be considered for the role click on the apply button above and submit your CV and details alongside our Daisy Chain Application. If you have any gaps within your employment history, please state the reasons for these gaps within your CV. If you have any questions or require further information, please contact us on 01642 531248. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when submitting your CV.