About us
We’re Metroline Manchester, the newest addition to the Bee Network, buzzing in Greater Manchester since January 2025!
Back in March 2024, we were thrilled to have won four franchise contracts by the Greater Manchester Combined Authority (GMCA) – and just like that, we got to work bringing our services to life. We now operate over 200 routes on behalf of Transport for Greater Manchester (TfGM) from Hyde Road (Head Office), Tameside, Sharston and Wythenshawe depots.
But who are we, really?
Our roots go back to 1994 when Metroline first hit the roads of London. Fast forward to today, we’re proud to be the second largest bus operator in the capital, running around 17% of the city’s scheduled services. Since 2000, we’ve been part of the global transport powerhouse ComfortDelGro, which operates in 13 countries with a fleet of over 54,000 vehicles and a team of 24,000+ colleagues worldwide. Here in the UK, our 6,000-strong team helps over one million customers get where they need to go every day – and now, we’re doing it in Manchester too!
Job Summary
Act as first point of contact for administration, face-to-face enquiries and emails to the Head Office, including regular monitoring of admin emails, post and telephone enquiries, responding appropriately wherever possible or referring to the relevant staff.
Responsibilities
* Creating and maintaining visitor information, including an information pack, depot safety and signing in protocols and key members of staff at each depot.
* Ensuring the efficient day-to-day management of the Head Office, including:
* Ensuring adequate stationary supplies.
* Dealing with ad-hoc technology requests/issues.
* Gatekeeper of Head Office Soldo card for ad-hoc purchases off contract.
* CEO Support – Use judgement to control the CEO diary and co-ordinate meetings, internally and externally, to ensure most effective use of CEO time.
* Meeting Organisation and Management – Schedule regular and ad-hoc meetings on behalf of the CEO and wider SMT, including periodic reviews and Trade Union meetings. Provide administrative support in the organisation and preparation of meeting agendas and papers, including drafting reports and collating reports from others (proof-reading/reformatting if needed). Produce meeting packs/papers and distribute within required timescales. Attend corporate meetings to take minutes and compile action logs for board and committee meetings.
* Management Information and Reporting – Implement timely and accurate record and file management with robust version control using existing systems, ensuring security, integrity and confidentiality of data in compliance with data governance. Assist in preparation, formatting, quality checking and publishing of corporate reports, presentations and correspondence. Oversee timely compilation and submission of KPIs to various reporting groups.
* Employee Communications – Manage governance of scheduled company communications and meetings, including compilation of content for the company newsletter.
* Wider SMT Support – Run regular long service reports and produce associated letters and vouchers. Oversee and manage MML Staff pass benefit including issuing passes for new starters and replacements. Maintain annual leave trackers across Head Office teams. Manage vehicle V5, road tax and COF paperwork. Handle PCN notices: receive, identify depot/driver and pay where appropriate.
* Event Coordination and Support – Booking travel and accommodation for MML team, coordinating MML events including employee engagement events and long service awards, plus any other ad-hoc events.
* Organisational skills – Highly organised, motivated and able to manage and prioritise workload effectively and work unsupervised at times.
* Confidentiality – Discreet when managing confidential matters.
* Communication skills – Excellent written and spoken English with the ability to communicate clearly at all levels.
* Decision Making – Ability to quickly assess and triage incoming business and act on the CEO’s behalf to clear routine actions, delegate activity or escalate as appropriate.
* Attention to Detail – A high level of accuracy and attention to detail. Proven experience in producing correspondence and documents including drafting content.
* Personal resilience – Able to work in a pressured environment whilst maintaining attention to detail and meeting tight deadlines.
* Analytical skills – Proficiency in using data and metrics to identify solutions when a problem arises, using own initiative.
* Stakeholder Management – Ability to build professional relationships with employees, managers and external stakeholders.
* Customer centricity – Exceptional customer service skills with a natural flair for providing support and guidance.
* Benefits include Free Bus Travel for you and up to three others, Pension Scheme Contributions, Benefits Hub, Employee Assistance Programme, Cycle to Work Scheme, and exposure to a fast-paced administrative role. Proficiency in MS Office and SharePoint is preferred.
Hours of Work
Basic: 38 hours per week. Flexibility required for hours/days worked (including weekends) in line with operational requirements.
Salary: £35-40k dependent on experience
Please email a covering letter of application and CV to the Manchester Talent Acquisition Team at [emailprotected]
Applications should include:
* the reasons you are applying for the post
* examples of how you meet the skills
* any relevant qualifications or experience
We deliver safe, reliable and sustainable transport to our communities
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