About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation.
DIMENSIONS
Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line with our project guidance.
Headcount: Leading multidisciplinary delivery teams on medium sized to larger project work.
Resource complexity and nature of work teams: Overseeing project teams including internal staff and external associates.
Problem solving responsibility and complexity: Overcoming project obstacles and ensuring successful delivery.
Responsibilities
Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success.
Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together.
Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities.
Support the professional development and continuous improvement of mid-weight delivery managers.
Actively participate and support the development of a high-functioning Delivery Community of Practice.
Engage and communicate effectively with client stakeholders.
Consistently implement the defined delivery methodology to a high standard. ? Identify obstacles and help the delivery team to overcome them.
Focus the project team on what is most important to the delivery of our products and services.
Encourage and facilitate continuous improvement of our projects.
Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects.
Work effectively across multiple client projects and teams.
Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise
Professional knowledge and experience
Essential :
Demonstrable experience in project management or delivery management roles.
Strong understanding of agile and lean practices.
Excellent communication and interpersonal skills, capable of engaging client stakeholders.
Experience in financial management and budget setting in project environments.
Ability to manage multiple parts of the product life cycle.
Desirable:
An understanding of the GDS Service Standards and DDaT Framework
Experience working with different levels of government and sectors like planning, health, and utilities
Behaviours and PACT values
Strategic thinking and alignment with business objectives
Adaptability to changing priorities and business needs
Strong customer-centric approach to delivery
Innovation and continuous improvement mindset
High level of integrity and accountability
Enthusiasm to contribute to the delivery practice and TPX more broadly
Technical skills
Agile methodologies: Hands-on experience with agile methodologies and tools
Risk management: Experience in identifying and managing project risks
Financial forecasting: Skilled in budget management and financial forecasting
Process improvement: Ability to challenge and improve project processes
Planning: Experienced in leading planning processes in project environments
Strengths, drivers and traits (to follow)
Strong leadership and team management skills
Proactive problem-solving approach
High level of resilience and adaptability
Passion and commitment to quality and excellence in delivery
Strong customer-centric and people first approach
About Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, were creating sustainable solutions ready for an ever-evolving world.
At the heart of TPXimpact, were collaborative and empathetic. Were a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. Thats why we believe in people-powered transformation.
Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting.
Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
Benefits include:
30 days holiday + bank holidays
2 volunteer days for causes that you are passionate about
working from home allowance
maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave
life assurance
employer pension contribution of 5%
health cash plan
personal learning and development budget
Employee Assistance Programme
access to equity in the business through a Share Incentive Plan
green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme
health assessments
About TPXimpact - Digital Transformation
We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities.
By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact.
Were an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
Deadline for applications: 11:59pm on Sunday 25th January 2026.
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