Overview
We are now accepting applications to join our Front of House team as a Night Manager.
Salary £29406.52 (Plus generous Tronc) 4 shifts out of 7.
Our Night Manager provides 5 star service upon greeting late check in guests on entry to the hotel. Along with ensuring our guests are secure and catered for. We are looking for candidates who can work independently but also who can delegate tasks to the night team and enjoy keeping active and busy during the quiet overnight period.
What We Can Offer You
* Fantastic training and career development opportunities
* Employee and Friends & family Discounts across a UK wide Bespoke Hotels.
* Free meals on duty.
* Complimentary uniform provision and laundry service.
* Wagestream - access to earned wages for unexpected costs
* Recognition awards and celebrations.
* Bonus holidays for length of service.
* Online /Store / Local Discounts.
* Christmas Day Off!
* F&B, Spa and retail discounts at The Chester Grosvenor.
* Wellbeing focus and practice – we’ve got you.
* Discounted memberships
* And many more Team Grosvenor treats!
Key Responsibilities Of The Role
* Schedule the nights team, allocating tasks fairly and monitoring the standards of completed tasks, to ensure that optimal level of productivity are delivered and in line with Company standards.
* Be familiar with the business, including arrivals, departures, and special requests.
* Ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
* Follow the company standards and procedures for guest arrivals and departures.
* Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
* Training and motivating colleagues.
* Ensure all cash, charge, float and till procedures are carried out.
* Follow night audit procedures and generate the relevant reports for each department.
* Run the relevant back up.
* Ensure that all guests are safe and comfortable.
* Ensure Health and Safety, fire safety and security procedures are adhered to whilst providing excellent, customer service.
* Ensure all security tasks are completed thoroughly and diligently.
* To operate the hotels Front office system efficiently and in line with Company standards.
Requirements
* Supervisory experience or be a strong front office or nights team member in a hotel.
* Great communication skills so you can chat to our guests providing a great welcome and departure.
* Flexibility– to enjoy working night shifts (weekends will be included)
* Ability to recognise what our customers want and need
* Good people skills – to work well in a team
* Have a genuine interest in serving customers, at night they can be very different
* To be organised and able to work well under pressure at times and multi task in a fast paced environment.
* Ensure prompt resolution of customer complaints.
* Be used to working alone/ with limited small team alongside you.
* To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
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