Product Support Engineering Manager (H/F) - SAFRAN LANDING SYSTEMS UK LTD
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible.
Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Son expertise couvre l'ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'à la maintenance et la réparation.
Mission description
As the Product Support Engineering Manager, you'll lead a dedicated team of engineers who provide critical technical support to our global airline customers. You'll be the driving force behind resolving in-service issues, improving processes, and ensuring that our products continue to perform at the highest standards long after delivery.
Looking after the people who make Safran great is a priority for us. We offer a range of benefits designed to support you, both in and outside of work.
We value your time: Enjoy a four and a half day week, giving you Friday afternoons to recharge. Time to unwind: Start with 25 days of holiday, plus UK Bank Holidays, and we offer options to buy or sell days to fit your needs.
Sharing in our success: We believe in rewarding your contributions with an annual bonus and share scheme options. Planning for your future: We offer a generous pension scheme, with up to 8% matched contributions, and life assurance at 4x your salary.
Making your work life easier: Enjoy onsite parking, including EV chargers, a subsidised restaurant, bicycle storage, and shower facilities. Flexibility that works for you: We offer a wide range of flexible benefits, because we know everyone's needs are different.
What will I be doing?
* Leading and developing the Product Support Engineering team to meet the needs of airlines, MROs, and aircraft manufacturers.
* Ensuring customer satisfaction through timely and effective technical support.
* Coordinating cross-functional teams to resolve in-service problems quickly and efficiently.
* Acting as the technical point of contact for airlines and aircraft manufacturers, including organizing in-service reviews and customer visits.
* Driving the creation and sharing of in-service documentation and coordinating technical workshops and events.
* Managing KPIs, performance reporting, and regular progress updates for internal stakeholders.
* Supporting and improving technical support processes while promoting innovation and safety.
* Leading the out-of-hours support rota and ensuring 24/7 support where required.
* Contributing to the wider Customer Support leadership team to align strategies and priorities.
What do I need to succeed in the role?
* A degree in engineering or business (or equivalent experience).
* Proven leadership and team management skills, ideally in a technical or aerospace environment.
* Strong problem-solving abilities and a proactive approach to continuous improvement.
* Excellent communication and interpersonal skills you'll be working closely with both internal teams and external customers.
* A customer-first attitude understanding the importance of keeping aircraft flying safely and efficiently.
* Knowledge of landing gear systems is highly desirable (but not essential we'll support your development).
At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.
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