Senior Client Service Manager
Basingstoke, Mary Rose Court
Permanent, Full time (37.5 hpw)
Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client Services Manager, youll lead our Basingstoke Social Inclusionteam to deliver person centred housing related support and make it a Great Place to Work for our colleagues!
Youll manage our services which house customers experiencing homelessness and other support needs in Mary Rose Court, hostel accommodation and also in other shared and self-contained housing in the local community of Basingstoke. You will also have skills to build and maintain positive relationships with local commissioners and stakeholders. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Senior Client Service Manager
Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
Be the Safeguarding Lead for the service
Ensure Health and Safety checks and risk assessments are completed and recorded accurately
Managing tenancy issues.
Manag...