A well-established, internationally recognised engineering technology business is looking to appoint an IT Support Engineer to strengthen its customer support function. This role is primarily focused on supporting external customers with software, system and application-related issues. You'll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies. As an IT Support Engineer, you will: Provide remote technical support to customers Troubleshoot Windows-based environments in commercial settings Diagnose and resolve application, OS, driver, network and hardware-related issues Analyse logs (Event Viewer, application logs, etc.) to isolate faults Support commercial software applications beyond basic IT-level queries Follow structured escalation processes when required Document issues and resolutions clearly and professionally IT Support Engineer experience: Awareness of machine control environments and PLC programming Understanding of RTOS (real-time operating systems) Exposure to CAD/CAM environments Experience using Salesforce or other ticket-based systems Strong Windows desktop troubleshooting experience Experience supporting commercial software applications Ability to isolate faults across software, OS, drivers, network and hardware Experience providing remote support to customers Benefits Salary up to £40,000 Join a globally respected engineering technology business Work in a highly specialised technical environment Develop niche application and system knowledge Clear long-term progression opportunities This is an excellent opportunity for a technically capable junior-to-mid-level IT Support engineer who enjoys solving problems, working directly with customers, and developing their expertise within a specialist engineering environment. If this sounds like the perfect next step in your career, then apply today! ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.