Overview
We have one full time vacancy for a Band 3 Higher Clinical Support Worker to join our team within Outpatients. The post holder will work as part of the nursing team to assist within Nurse led clinic, perform ECGs, venepuncture and ensure clinics are run smoothly. The post holder will work between Russells Hall, Corbett and Guest sites. Full support and training will be given.
Main duties
To work as a Clinical Support Worker as part of the Outpatients department, supporting clinicians to provide a high standard of patient care. Responsibilities include welcoming patients into clinic, preparing them for their appointments, and carrying out basic admin tasks to support clinicians (booking patients in and out of clinics, photocopying, creating clinic packs). To perform clinical observations prior to appointments as required (e.g., height, weight, ECGs, blood pressure, urine tests, venepuncture). To assist within plastics nurse led clinic following training. To communicate effectively with other health care team members, patients and relatives. To recognise and report any concerns or changes in patient condition to clinicians. The post holder will be expected to ensure all equipment is cleaned daily in line with the Trust Infection Control Policy.
About us
At the Dudley Group our patients and staff are at the heart of all that we do and we aim to provide a world class service aligned with the vision of excellent health care and improved health for all. We are an inclusive employer committed to flexible working and reasonable adjustments where possible. We foster an environment where everyone feels valued, supported and empowered to contribute their best. We offer opportunities for development through our Learning & OD Team with topics such as communication, wellbeing, team development, cultural competency and values.
Please view our Equality, Diversity and Inclusion information for more details.
Details
Date posted: 10 September 2025
Pay scheme: Agenda for Change
Band: Band 3
Salary: £24,937 to £26,598 per annum
Contract: Fixed term
Duration: 6 months
Working pattern: Full-time
Reference number: 253-0925-7417755
Job locations: Russell Hall Hospital, Pensnett, Dudley, DY1 2HQ
Job responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.
Person Specification
Qualifications
* Maths and English Qualification - GCSE A-C or Functional Skills Level 2
* Care Certificate or ability to complete within 12 weeks of commencing employment
* QCF/NVQ Level 3 in Healthcare or equivalent qualification/relevant experience
Experience
* Able to undertake a limited range of delegated clinical care duties (e.g., temperature, pulse, respiration, blood pressure, blood glucose monitoring, urinalysis, wound observations, removal cannula/catheter)
* Able to assess patient condition through observation/test results and institute emergency procedures as needed
* Regular contact with bodily fluids when carrying out interventions
* Experience in a healthcare environment
* Manual handling of patients, equipment and stores
Knowledge
* Ability to recognise limitations of knowledge and competence and practice within these boundaries
* Prepared to undergo further training
* Able to use and update IT systems with patient information
* An understanding of their role within the team
Communication & Relationship Skills
* Evidence of effective communication skills including verbal, written (legible handwriting), non-verbal, compassion and respect
* Ability to communicate with patients, relatives and carers
* Ability to communicate effectively with staff and the multidisciplinary team
* Understanding of how to behave in a clinical environment; positive and enthusiastic approach; courteous and polite
Planning & Organisational Skills
* Participation in flexible work patterns / shift work to provide a 24-hour service
* Flexibility to work across the Health Economy
Additional information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check may be required.
Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship will be considered. For information see UK Visas and Immigration guidance.
Employer details: The Dudley Group NHS Foundation Trust, Russell Hall Hospital, Pensnett, Dudley, DY1 2HQ
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