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Customer Service Advisor (Sunderland), Sunderland
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Client:
EE
Location:
Sunderland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
4
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
Where: EE North Tyneside OR EE Gosforth
Full Time: Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months of being here, plus uncapped commission
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Broadband Technical Team in North Tyneside or Gosforth. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping with simple router questions or more complex issues, supporting customers throughout the process.
You don’t need specific experience to join us. If you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* A starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
* Market-leading paid carer’s leave, up to 2 weeks off for caring responsibilities.
* Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, and adoption leave.
* Discounts on EE & BT products, saving you hundreds of pounds annually.
* Support for career development and growth.
* Season Ticket Travel Loan to assist with commuting costs.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental cover.
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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