Please also note: the airport is open 365 days a year with trading hours between 3am to 8pm (10pm in peak). You will need to be available to work your contracted hours within these times. Referencing is required as noted and is the responsibility of the applicant to obtain. Failure to obtain satisfactory references or a clear CRC would result in employment offer being rescinded.
Role Summary
You will be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best service. You will thrive in a team environment, and you will inspire others with your passion and support. The Customer Host role ensures that we are leading the way in being a sociable retailer, through ensuring that our customers have the best experience in our shops.
Responsibilities
* Making sure that our customers feel welcome and at ease in our shops
* Picking up on Customer buying signals to ensure that we are meeting the customer\'s needs
* Ensuring that Product presentation and Shop visual standards are always excellent
* Understanding the features (fits, style, fabrics) of our product ranges to suggest the right products and outfits for our customers to drive sales
* Using knowledge of promotions or discounts available to inform our customers and increase sales
* Introducing customers to multichannel shopping through More Ways to Shop
* Assisting in Events, including Customer Event and preview evenings
* Responding to customer feedback and queries when needed, ensuring the customer is always happy
* Awareness of our charity partner and the positive impact they have in our community, so able to share with customers
* Understanding our approach to Ethical Sourcing to be able to explain this to our customers
* Ensuring key customer touchpoints within the shop are covered: greeting, till point, dressing rooms, offering service, sales advice and introducing additional products
* Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
Location & Job Type
* Location: Gatwick, West Sussex
* Contract: Permanent
* Hours: Part-time
Airport Requirements
* To gain an airport pass to work at Gatwick you will need to provide 5 years\' worth of either employment or education references with no gaps over 28 days.
* CRC (Criminal Record Check) – to be carried out if your application is successful.
* You will need to hold a valid form of in date ID.
* Pass a Gatwick airport security check interview and also a written / online training course.
Benefits
* 2 days (paid - contracted hours) per year to volunteer in the local community
* 50% discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest free season ticket loan
* Pension Contribution
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