The ideal candidate will have to ensure the delivery of high quality care services consistent with the expectations and preferences of service users and commissioners. They should be professional, polite and attentive whilst also being accurate and should be able to represent the business at a senior level, both internally and externally.
They will have to manage business performance and ensure effective strategic planning and management for business growth. To manage and develop high quality Domiciliary Care Services for the elderly and other vulnerable people with specialised needs.
* Ensure that all company policies and the requirements of commissioners and regulators relating to the assessment of service users' needs are complied with fully and consistently.
* Ensure that the company’s systems, including policies and procedures, designed to effectively manage care delivery and promote quality are fully and consistently implemented.
* Develop and implement effective strategies to develop the workforce to meet immediate and horizontal workforce requirements, including recruitment and training.
* Ensure that the company’s policies in relation to staff recruitment and selection are implemented identifying to senior managers where refinement of the process is required to ensure compliance with statutory requirements and accepted best practice.
* Be responsible for implementing the company's disciplinary policies and procedures.
* Ensure that staff perform their duties in accordance with the company's policies and procedures and its stated or published quality standards.
* To ensure that company policies are implemented so that staff are not assigned duties that are inconsistent with their training, experience or competencies.
* To implement and develop the company's procedures for assessing the performance of care staff and managers.
* To monitor service compliance with customers' requirements and specifications.
* Investigate thoroughly and rigorously any complaints received in relation to the services provided.
* Ensure that complaints are responded to in accordance with recognised good practice and the company's Complaints Procedure.
* To take effective action to address areas of dissatisfaction, poor performance or failure to meet customers' preferences or expectations.
* To prepare monthly reports for the Operational Support Managers on complaints received and the action taken in response to these.
* Prepare monthly reports on action taken to monitor and improve the quality of services provided in an agreed format.
* To ensure that senior managers are made aware of any significant concerns regarding service quality.
* Implement proactive monitoring of service quality.
* Develop quality improvement plans to address concerns identified through audit and monitoring activities.
* Co-operate with the Care Inspectorate, Local Authority Commissioners and other auditors examining the service.
* Ensure that Senior Management is notified immediately of major concerns identified either by internal or external auditors, particularly where this is likely to affect referrals, result in legal action or further scrutiny of external agencies or press.
* Ensure that effective systems are in place to enable the identification of individuals' training needs.
* In liaison with the Trainer and SVQ Assessor develop and review annually the training plan for the service, taking account of existing needs and planned developments.
* In liaison with the Trainer and SVQ Assessor, ensure that effective strategies are in place to meet the identified training needs of staff.
* Assist in the identification of suitable training and education providers able to meet the identified needs of the workforce consistent with the requirements of customers accrediting and regulatory bodies.
* Participate in the provision of training to staff.
* To maintain all staff are SSSC registered as per regulatory requirements.
* Must hold or be working towards an SVQ Level 4 in Health & Social Care/Leadership & Management Award.
* Track record of growing a domiciliary care business.
* Experience and good track record of business relationship management with Public Sector.
* Travelling will be required with this position
* Out of Hours working will be required with this position, in line with business requirements
* On-Call availability will be required at the start of the role but this may change and be amended in line with business requirements
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*Apply now for an immediate interview (must be in the UK to apply for this role)!*
Job Type: Full-time
Company pension
* Employee discount