Job summary An opening has arisen for a medical receptionistto join our friendly reception team. The role requires provision of high-quality serviceto patients of the practice, undertaking reception duties to include, but notlimited to: Answering phones and face to face enquiries Signposting patients to the right service at the right time Answering queries made through the practice website Making / cancelling appointments for all clinicians New registrations Promoting use of the NHS app Passing results to patients as requested Liaising between clinicians and patients General administration duties Opening and closing up The post will be for up to 37.5 hours per week (preferably over 5 days per week), plus sickness and holiday cover, with the flexibility to cover shifts between Monday - Friday 8.00am - 6pm when required. Experience in a similarrole may be desirable; however, full training is available for the rightapplicant. Our Reception team work across three sites: Cinderford Medical Centre, Ruardean Surgery and Westbury Surgery Main duties of the job Main Purposeof Job: To provide an efficient and professional link between the patient andclinical staff. To offer general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone. To receive,assist and direct patients in a courteous, efficient and effective way inaccessing the appropriate service or healthcare professional. To undertake avariety of administrative duties to assist in the smooth running of thepractice. To facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies. About us Our 3 partner practice has a patient population of over 11, 800 patients and a staff of 2 further salaried GPs, 3 ANPs, 1 Paramedic and a full complement of Practice Nurses, HCAs, dispensers, receptionists and admin staff all working alongside a growing number of additional PCN roles. Based in the Forest of Dean, our Cinderford surgery serves the surrounding town and rural communities. In spacious, environmentally friendly new premises, we occupy the first purpose-built, dementia-friendly surgery in the UK. Patients can also access a full range of services at our branch site in the local village of Ruardean & Westbury-on-Severn Job description Job responsibilities Main Purposeof Job: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To offer general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone. To receive,assist and direct patients in a courteous, efficient and effective way inaccessing the appropriate service or healthcare professional. To undertake avariety of administrative duties to assist in the smooth running of thepractice. Job description Job responsibilities Main Purposeof Job: To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To offer general assistance tothe practice team and project a positive and friendly image to patients andother visitors, either in person or via the telephone. To receive,assist and direct patients in a courteous, efficient and effective way inaccessing the appropriate service or healthcare professional. To undertake avariety of administrative duties to assist in the smooth running of thepractice. Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Circumstances Essential Own transport. Willingness to cover other team members for holidays and sickness Disposition Essential Cheerful/calm/confident/patient/professional/discreet Good interpersonal and communication skills Flexible approach to work. Happy to take up new roles and challenges. Team player. Able to work on own initiative with minimal supervision Desirable Experience in dealing with unexpected or distressing incidents. Good IT skills Qualifications Essential GCSE Grade C or above in English and Mathematics Person Specification Experience Essential Experience of working with the general public Experience of administrative duties Desirable Experience of working in a health care setting Circumstances Essential Own transport. Willingness to cover other team members for holidays and sickness Disposition Essential Cheerful/calm/confident/patient/professional/discreet Good interpersonal and communication skills Flexible approach to work. Happy to take up new roles and challenges. Team player. Able to work on own initiative with minimal supervision Desirable Experience in dealing with unexpected or distressing incidents. Good IT skills Qualifications Essential GCSE Grade C or above in English and Mathematics Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Forest Health Care Address Cinderford Medical Centre Valley Road Cinderford Gloucestershire GL14 2NX Employer's website