Location: Dover (Hybrid) Contract: 9 month fixed term (with potential to be extended or made permanent) Salary: £31,332 Additional Allowances: £611 weekend working allowance Closing Date: 1 October 2025 The role Part of the Submissions team, the Team Leader is a dynamic and supportive role at Migrant Help. The Submissions team primarily assist in the compliance and quality checking of applications as well as the management of all Asylum Services’ incoming and outgoing correspondence received through multiple communication channels. As the Team Leader you will provide supervision and support for a team of Officers ensuring that quality standards are met and, where possible, exceeded. You will work innovatively to identify new approaches, driving continuous improvement and successfully working with the Team Manager to manage change, demonstrating strong leadership and coaching to success. If you have proven leadership skills with the ability to support and motivate a team to achieve shared goals, and are looking for an exciting role that makes a difference, we’d love to hear from you! Role responsibilities Continuously support a team of Officers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date Monitor performance to ensure that target guidelines are achieved, coaching your team, making sure they have the tools and knowledge to succeed while working collaboratively to achieve organisational targets and KPI’s using supportive framework when required Support the Team Manager with the day to day running of the team, delegating work appropriately and ensuring delivery of service. This includes planning cover and ad hoc absence (i.e. leave and sickness), and ensuring that this is managed appropriately and recorded accurately Liaise with other Team Leaders to ensure that client and service requirements are met on a day to-day basis Understand and deliver an effective service, with consideration to the KPIS and proposing corrective actions when required Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement by completing supervisions, case reviews and team briefings Process applications for support and submit cases to the Home Office Ensure output of work of the Officers is accurate, concise and follow agreed good practice processes as required Be involved in the monitoring of a dedicated inbox for queries that come in and action accordingly Responsible for the distribution of incoming post across the for the asylum services Support the Submissions manager track and check applications being submitted to the Home Office Ensure the team adhere to governance and compliance The experience and skills you need Proven leadership experience within a contact centre or fast paced environment Substantial experience of supporting, developing and managing others in their work Demonstrable experience delivering to KPIs and motivating others to meet these targets Excellent inter-personal skills and the ability to relate to a wide range of people including diverse groups For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment About Migrant Help Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions E mployees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Y our application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.