Exciting news from us at Daisy: we’re re-branding to O2 Business!
Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!
As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.
We’re incredibly excited about this next step in our journey and you could be on that journey too.
We’re looking for an E-Commerce Trading & UX Manager to lead the commercial performance, optimisation, and customer experience of our O2 Business SoHo webstore.
This is an exciting opportunity to step into - you’ll own day‑to‑day trading, oversee major device launches, optimise customer journeys, and drive conversion improvements across the entire funnel.
If you’re commercially minded, analytically driven, and passionate about delivering best‑in‑class digital experiences, this is the opportunity for you.
Job Title: E-Commerce Trading & UX Manager
Salary: £40,000 – £45,000 DoE
Location: Birmingham
Hours of Work: Monday to Friday – 08:30/09:00 – 17:00/17:30 (37.5 hours)
What You'll Be Doing
As an E-Commerce Trading & UX Manager, you will:
* Own the day‑to‑day maintenance and merchandising of the SoHo webstore, including products, pricing, promotions, bundles, content, and accessories.
* Lead the execution of major flagship device launches (e.g., iPhone), ensuring embargo compliance, pre‑order readiness, trade‑ins, and marketing assets go live flawlessly.
* Design, implement, and optimise upsell and cross‑sell journeys using data insights, A/B testing, and behavioural analytics to maximise conversion and revenue.
* Collaborate with Marketing, Commercial, and E‑Commerce Project teams to ensure online content, deals, and UX requirements remain accurate and brand‑compliant.
* Conduct rigorous testing of site functionality, responsiveness, checkout flows, and payment journeys, resolving issues quickly to protect conversion.
* Monitor, report, and present site performance, conversion funnel data, and commercial/UX insights for internal reviews and board‑level reporting.
* Proactively identify emerging issues, customer pain points, and optimisation opportunities, driving improvements that boost efficiency, performance, and sales impact.
* Lead and coach the E‑Commerce support team, managing ongoing UX and trading enhancements through data‑led decision‑making and continuous improvement.
What We’re Looking For
* Hands‑on experience in e‑commerce merchandising, trading, or UX optimisation, ideally within telecoms or consumer electronics.
* Proven success delivering high‑stakes device launches (e.g., Apple iPhone) with precise timing and cross‑functional coordination.
* Strong CMS and merchandising expertise using platforms such as WordPress, WooCommerce, or similar.
* Analytical capability with experience in GA4, Hotjar/Contentsquare, Optimizely, or other behavioural and testing tools.
* Skilled at improving customer journeys, upsell/cross‑sell paths, and on‑site content to maximise commercial outcomes.
* Excellent stakeholder management with experience working across Commercial, Marketing,
* Legal, Vendor, and Development teams.
* Commercially minded with strong customer empathy, confident decision‑making under pressure, and exceptional attention to detail.
Ready to drive the commercial success and customer experience of a fast‑moving e-commerce platform?
At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an E-Commerce Trading & UX Manager, you’ll shape the performance of our SoHo webstore, influence critical launch activity, and deliver meaningful improvements across the full customer journey - this is your chance to make a real impact.
Apply Now and take the first step toward your career at O2 Business. Every CV is carefully reviewed by a member of our hiring team. We’ll be in touch soon to talk more about the role and the journey ahead.