Service Technician – Leicester
We are a and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are now looking for a Service Technician to join us to help provide a first class service to customers within the Leicester area.
Your Role:
As a Service Technician, you’ll be tasked with delivering an effective and timely maintenance service to customers.
Specifically, after training you will undertake planned preventative maintenance, repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.
Dealing with customers based throughout Leicester, you will:
1. Deliver clean, ready-to-use, products to and around customer sites
2. Collect products after use and return to the service location for decontamination
3. Disinfect, function check, repair and electrical safety test products
4. Complete records of testing, delivery and collection
5. Maintain available product stock and spare parts inventory
6. Complete product modifications when required
7. Provide product demonstrations and basic training to staff
8. Maintain a clean and tidy work environment
This is the ideal role for a confident driver with a great customer focus to embark upon a rewarding career with a growing business.
As part of your role, you will be required to take part in an on-call rota once fully trained (with additional payment).
Working hours are 37.5 per week, either working a Tuesday to Saturday shift or a Sunday to Thursday shift.
Experience Needed:
To join us as a Service Technician, you will need or be willing to develop :
Qualifications and experience requirements:
9. Mechanical or electrical background desirable but not essential as full training will be provided
10. Experience of working within a healthcare setting is desirable
11. A full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided if required)
12. Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential
Personal Requirements:
13. A proactive, ‘can-do’ attitude
14. Excellent customer service skills
15. Able to communicate effectively
16. Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
17. Basic knowledge of hygiene, health and safety rules
18. Basic PC skills including email and MS Office
19. A DBS check (or willingness to complete one)