Customer Support Co-ordinator
Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.
Location & Hours
* Office-based: Belper
* Full-time: 39.5 hours per week
Shift Pattern
* Monday to Friday: Between 8:00am - 6:00pm
* Saturday: 8:00am - 3:00pm
* Sunday: 8:00am - 12:00pm
Key Responsibilities
* Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts
* Schedule return engineer visits and maintain clear, timely communication with customers
* Manage email requests quickly, professionally, and efficiently
* Ensure all records are accurate, up to date, and compliant with company standards
* Place and manage orders using SAP and Salesforce
Minimum Requirements
1. Strong administrative and organisational skills wit...