Job Type
Full-time
Description
The Customer Support Administrator is responsible for managing the full customer order lifecycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience. Works in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Requirements
Customer Support Administrator Tasks:
·Accurate entry of customer orders onto the company’s computer system.
· Production of all associated order documentation.
· Maintain Customer Records.
· Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
· Identifying and assessing customers’ needs to achieve satisfaction through regular communication by telephone and e-mail.
· Screening of sales enquiries.
· To become familiar with the product lines and their applications and make recommendations as appropriate.
· To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
· To update customer information of the prevailing customer CRM systems.
· Claims and returns processing.
· Booking shipments with freight providers.
· Order management to ensure delivery in full and on time (DIFOT).
· Follow-up on required product licences and ensure relevant documentation is completed.
· General Duties: telephone answering, directing calls, greeting visitors at reception, incoming/outgoing post
· Any other duties related to the successful performance of the role.
Skills & Experience:
· Effective communication.
· Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
· Strong verbal and written abilities, as well as excellent listening and feedback skills.
· Attention to detail.
· Working experience of SAP.
· In-depth understanding of the Order to Cash process within a manufacturing environment.
· Working experience of Microsoft Excel and reporting.
Working Hours:
Monday to Thursday 08:00 - 16:30, Friday 08:00 - 13:00
Salary: £28,360 to £31,363
Salary Description
£28,360 to £31,363
Compensation details: 28360-31363 Yearly Salary
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