Our client, a reputable Accident Repair Centre based in Daventry, is looking to appoint a highly skilled Customer Service Manager.
This is an excellent opportunity for an experienced professional to lead the front-of-house team, oversee customer interactions, and ensure smooth operational flow within a busy automotive environment. The successful Customer Service Manager will play a crucial part in enhancing customer satisfaction and supporting the overall efficiency of the repair process.
Benefits:
Basic salary of £34,000 plus performance-related bonus, OTE £37,000
Monday to Friday, 8:30am - 5:00pm working hours
Supportive and dynamic management team
Opportunities for professional development and career progression
Generous holiday allowance and pension schemeDuties as a Customer Service Manager:
Manage the front-of-house team and oversee all customer service operations as the Customer Service Manager
Act as the main point of contact for customers, insurance companies, and service providers, fulfilling the responsibilities of the Customer Service Manager
Plan and coordinate driver runs, including vehicle collection and delivery
Oversee the workshop diary, booking repairs and organising workflow efficiently under the direction of the Customer Service Manager
Handle administrative tasks to support daily operations
Work closely with the Bodyshop team to monitor repair progress and achieve high levels of customer satisfaction
Ensure effective communication and coordination to maintain a seamless customer journeyRequirements:
Previous experience working within an Accident Repair Centre or automotive workshop environment
Proven experience in a senior customer service, front-of-house, or service management position
Familiarity with AutoFlow or similar claims and bodyshop management systems
Good understanding of insurance claims processes and vehicle repair workflows
Strong organisational skills with the ability to manage schedules, driver runs, and workflows efficiently
Excellent communication skills and a customer-focused approach
Ability to work effectively in a fast-paced, dynamic environmentContact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Daventry and Northamptonshire, today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today