IT Support Analyst / IT Support Specialist
Are you a hands-on IT Support professional who enjoys variety, problem-solving, and being at the heart of a growing business's digital journey? This is a fantastic opportunity to join a well-established, global organisation where IT plays a key role in innovation, transformation, and day-to-day success.
You'll be part of a collaborative IT team, supporting users across the business while working with modern systems, exciting projects, and new technology rollouts.
The Role
As an IT Support Analyst, you'll provide first-class technical support to end users, ensuring systems run smoothly and colleagues feel confident using technology. Your responsibilities will include:
Providing user support via a ticketing system (Topdesk, moving to Jira Service Management) across a range of applications including Microsoft 365, Salesforce, and JD Edwards
Installing, configuring, and maintaining computer hardware, operating systems, and business applications
Setting up and managing iPhones and iOS applications using Intune and Apple Business Manager
Supporting the rollout of new systems, software, and digital tools
Maintaining company hardware such as printers, video conferencing equipment, and CCTV systems
Administering and supporting Windows operating systems and iOS devices
Delivering end-user training where required
Ensuring IT assets are disposed of in line with WEEE regulations
Working closely with suppliers to procure hardware and software
Liaising with third-party support providers
Contributing to digital transformation initiatives, including EDI implementation and project-based work
About You
You'll be a proactive, detail-oriented IT professional who enjoys working in a fast-paced, professional environment. You'll bring:
Strong, demonstrable IT support experience, particularly with Microsoft 365, Intune, Outlook, Teams, OneDrive, SharePoint, Word, and Excel
Good working knowledge of iPhones and Apple Business Manager
Experience working in a corporate IT support environment (3+ years)
The ability to quickly learn and adapt to new systems and technologies
Excellent communication skills, both in person and across email, Teams, and phone
A logical, organised approach with the ability to prioritise competing demands
A collaborative mindset with a positive, motivated attitude
Desirable experience includes:
Salesforce CRM
ERP systems
Project management or involvement in IT projects
What's on Offer
Join a global organisation with over 5,000 employees worldwide and a strong UK presence
37.5 hours per week, Monday to Friday
Hybrid working available after training (4 days office-based, 1 day from home)
Office based in Sutton, Surrey
Excellent benefits package
A supportive environment with opportunities to get involved in transformation projects and develop your skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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