Your Role
As a Customer Service Team Leader at Paddy Power you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with each visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help promote our online and retail products and services.
Starting salary: £13.25 per hour.
Responsibilities
* Assist customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
* Maintain excellent shop presentation standards to create an inviting atmosphere.
* Act as responsible operator in the absence of the Shop Manager, ensuring smooth functioning of the shop.
* Build effective relationships with customers, creating a warm and positive environment they love to be in.
* Communicate answers to customer queries and inform customers about the latest promotions.
* Adapt to different situations while remaining customer‑focused.
* Fulfilling social responsibility duties by adhering to established guidelines and regulations.
Benefits
* Competitive salary with pay increase after…
* Performance bonus & promotional rewards.
* Annual & quarterly rewards.
* Flexible work patterns.
* Family leave (adoptive, parental, wedding).
* Company Share‑Save Scheme (discount on Flutter Shares).
* Life Cover.
* Company Pension Scheme.
* Company Sick Pay.
* Birthday Leave.
* Employee Assistant Programme (up to 6 free counselling sessions).
* Financial Wellbeing platform – NUDGE.
* Company Social Events.
* Groupon Discount Scheme.
* Eyecare vouchers.
Inclusive Employment
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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