Job Description
Customer Service Advisor \n\nLocation: Reading\n Working Pattern: Full Time \n\nDuration: Temp ongoing, TBC\n\nHourly Rate: £12.50 per hour \n\nAre you passionate about supporting people and creating a vibrant community? Our client is looking for a cheerful and organised Customer Service Advisor to join their dynamic team! This is an exciting opportunity to play a vital role in enhancing experiences and ensuring smooth operations within a residential scheme.\n\nKey Responsibilities:\n\nBe the friendly voice answering queries via phone, email, or in person.\nHandle inquiries from residents, parents, universities, and stakeholders.\nRespond promptly to feedback and concerns, making sure residents feel heard and valued.\nLog customer issues and channel them to management as needed.\nManage the distribution of post and oversee the parcel pick-up system.\nCreate and share vibrant signage for notice boards throughout the scheme.\ndraught written correspondence at the request of the management team.\nWelcome visitors with a warm smile while performing front-of-house and reception duties.\nAssist with various front-of-house tasks as they arise.\nVerify returned licence acceptances and ensure all necessary documents are in place.\nPrepare arrival packs filled with essential information for new residents.\nConduct room viewings with enthusiasm.\nPerform thorough room inspections before new residents move in.\nAttend to regular inspections of residents' rooms, ensuring everything is in tip-top shape.\nAssist with show flat viewings and open days, especially during busy move-in and move-out weekends.\nProvide assistance to the Assistant Scheme Manager with various administrative tasks.\nSupport room maintenance requests from other management team members.\nKeep our social media channels lively and engaging with regular updates.
\n\nSkills and Competencies:\n\nStrong organisational skills to keep everything running smoothly.\nExcellent communication skills to connect with people and staff alike.\nMeticulous attention to detail to ensure nothing is overlooked.\nAbility to work independently while also thriving in a team environment.Working Conditions:\n\nMonday to Friday, 09:00 to 17:30 with a 30-minute lunch break.If you're ready to make a difference in the lives of people and contribute to a thriving community, we want to hear from you! Join our client as a Customer Service Advisor and be part of an enthusiastic team!\n\nApply now and help us create a welcoming and supportive environment for all!\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco.
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