Do you want a role where helping someone genuinely changes their day? Looking for work that feels meaningful, not just another queue of tasks? Ready for a role that offers a blend home working with supportive time in the office? About the Role As a Customer Service / Debt Advisor at StepChange, youll support people across the UK who are facing some of the most emotionally challenging moments of their lives. This isnt just about financial guidance its about offering clarity, reassurance, and practical steps at a time when clients feel overwhelmed. Youll help clients understand their options, create realistic budgets, and feel more confident about the future. The work is structured, supported, and purposeful giving you the tools you need to make a meaningful impact in every interaction. Your first 12 weeks will be spent in our Leeds office, giving you the training, coaching, and confidence you need to succeed. After that, youll the opportunity for ablend home working with supportive time in the office for collaboration, development, and staying connected with your team. What Youll Be Doing Every interaction you have, whether online or on the phone, helps someone move closer to stability and hope. Day to day, youll: Listen with care to understand each clients financial situation and emotional needs Analyse information and offer clear, practical advice based on their circumstances Build realistic budgets and recommend tailored solutions that clients can sustain Help clients stay engaged and confident throughout their journey with us Work closely with colleagues to ensure clients can access specialist support when needed Stay up to date with the latest guidance, policies, and digital tools Youll be supported with structured training, ongoing coaching, and a clear development pathway. What Youll Bring Youll be someone who brings calm, clarity, and empathy to every interaction. You communicate confidently, simplify complex information, and stay steady under pressure. Youre comfortable using digital systems and open to learning new tools as our services evolve. Youll thrive in this role if you value: Purpose work that genuinely makes a difference Belonging being part of a supportive, respectful team Growth ongoing coaching and development to build your capability Balance a hybrid model that supports wellbeing and flexibility You dont need financial services experience. What matters most is your mindset, your care for others, and your willingness to learn. Equality, Diversity & Inclusion Belonging is central to who we are. Were committed to building a workforce that reflects the clients we support, and a culture where everyone feels valued and able to be themselves. We welcome applications from people of all backgrounds and life experiences. If you need an resonable adjustment to our recruitment process so you can perform at your best, just let us know, were here to support you.