Overview
The post holder will provide an efficient, effective and comprehensive clerical and administrative support to the Endoscopy Department in accordance with the standard operating procedures and trust policies and procedures, to ensure patients requiring procedures within the department have their pathway managed efficiently and effectively.
Are you a pro-active, motivated individual who would enjoy working in a challenging and busy Endoscopy unit?
We are looking to appoint an Endoscopy Unit clerk to support the day to day running of the Endoscopy unit.
You should have proven patient care skills or worked in a patient/customer care focused environment. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills able to work well under pressure and be a key team player.
This career has lots of job satisfaction on a daily basis, as you’ll be helping patients and their families with their requirements and providing administration support in their on-going healthcare.
Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department is in the process of being completed.
We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce
RESPECT - COMPASSION - TEAMWORK
PROFESSIONALISM
Responsibilities
1. To co-ordinate the day to day management and maintenance of the inpatient/day case waiting lists in accordance with the Patient Access Policy and Endoscopy Booking Policy.
2. To book day cases and procedures undertaken in endoscopy, within given guidelines ensuring the national and local targets are met.
3. To replace cancellations, as and when necessary, with like for like cases or within guidelines provided, whilst taking into account the national targets for waiting times.
4. To instruct patients with regard to the stopping of specific medication and inform patients of starving requirements depending on scheduling of procedure.
5. Dealing with all patients enquiries regarding cancellations, rescheduling and holiday bookings.
6. To contact the patients and agree a convenient date for their admission, in line with booked admissions
Please note: This advert closes on Monday 13 Oct 2025.
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