We are seeking to appoint a dynamic and self-motivated individual to the post of ICT Technician. The successful candidate must have a keen interest in providing first and second line ICT helpdesk support, assisting with hardware/software problems and technical support functions for Local Area Networks and Wide Area Networks. The successful candidate must have: • NVQ Level 2 IT qualification (or equivalent) or working towards. • GCSE grades A-C in in English and Math. • A proactive approach to providing a high degree of customer service for all support queries in a positive manner whilst adhering to all service management principles/Service Level Agreements. • Recent experience of working within an IT and customer service environment What can we offer you? Positive and enjoyable working environment Working 36 hours a week Generous holiday entitlement 34 days rising to 39 days after 5 years service plus Bank Holidays Contributory pension scheme with an excellent employer contribution Death in Service benefits Free on-site parking Discounted Starbucks and all other catering outlets on sites Employee Assistance Programme Discount Scheme Well-being events and access to a well-being portal CPD Opportunities for career development within the team and wider college We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible. St Helens College is committed to Equality and Diversity and to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, students and volunteers to share this commitment. This post is subject to an enhanced DBS check. This role does not meet the minimum requirements set by UK Visas & Immigration to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK. Please note we do not accept CV’s from recruitment agencies.