We are looking for a visitor and retail supervisor to join our client in St Andrews in a full-time role.
The Role
Leading the visitor and retail team, developing their skills to ensure high levels of service are provided to customers at all times.
Key Accountabilities
Be proactive in identifying ways to continually enhance the visitor experience
Manage the day-to-day visitor and retail operations
Setting and monitoring associated KPIs and sales targets
Supporting the visitor and retail team leaders with daily and weekly banking procedures
Managing and over-seeing the visual merchandising of the store
Supporting the team leader in the management of the stock withing the store
Overseeing the day-to-day operations, maintenance and development of the ticketing enquiries
Overseeing the planning and production of staff schedules
Expertise
Experience of working in a supervisory and management role
Strong understanding of sales and merchandising methods
Confident in the use of technology and Microsoft Office
Experience of cash handling and working with EPOS management systems
Budget management experience
Experience of liaising with external stakeholders
HNC/D level qualification or equivalent experience