Overview
At EastquayIT, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive.
EastquayIT is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive
technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide.
Together, we are training the workforce of the future.
The Role
Working for an MSP, the primary role will be working for one of our clients. The function of this role is to provide a first point of contact, and you will be responsible for the day-to-day provision, managing, supporting and maintaining of all aspects of IT related infrastructure as part of a small team including and Outsource function. Due to the nature of the position, you are expected to be confident in acknowledging what you do and don't know, this will not only allow for a better service to the business, but it will also highlight areas that you are wanting to learn.
In this role you will be working on a broad and varied range of technologies, allowing you to truly develop your skill set. You will need to be passionate about IT and technology in all its forms so there will be opportunities to grow together.
The role will involve travel to other sites in England, and Scotland and due to the nature of our business a full UK driver's license is required. There will from time to time be a requirement to travel to our foreign sites.
This is an excellent opportunity for someone to either progress from a level 1 IT support role with extensive experience or for those with level 2 experience who have a passion for IT technology and are looking for an ever-changing environment that offers a fantastic opportunity to develop their skill set.
Due to the requirement of this role, it is onsite based, with some flexible working arrangements, however it is not a hybrid role.
Responsibilities
* Providing 1st and 2nd line support via telephone and via remote access solutions.
* · Managing and resolving service desk tickets.
* · Diagnosing and resolving technical issues.
* · Installing and maintaining existing hardware\software solutions.
* · Playing a key part in office moves, including the movement of computers and phones.
* · Patch management of all servers as well as networking and CCTV equipment.
* · Full user account management and maintenance.
* · Provisioning, configuration and deployment of telephones.
* · Provisioning of mobile devices and management.
Requirements
* 3-5 years of proven experience in an IT Support role.
* Formal certifications with Microsoft, Cisco, CompTIA and (ISC)2 are preferred.
* Holding a degree or HND in an information technology and business technology related subject would be an advantage.
* Experience working with the following technology areas:
Windows Workstation.
Windows Server.
Active Directory/Group Policy.
Microsoft Office Suite including 365.
Azure\Amazon Web Services.
Intune.
Antivirus\EDR solutions.
Back-up solutions.
Telephony solutions.
Mobile Device Management.
Networking including Wifi and Firewalls etc
* Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
* Ability to prioritize and manage several milestones and projects efficiently.
* Good / Professional interpersonal skills
* Capable of hands on problem-solving, with ability to generate ideas and solutions.
* Capable of working independently, taking responsibility and ownership as an individual, as well as being able to integrate and operate as part of a team.
* Full driver's license.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Gym membership
* On-site parking
* Private medical insurance
Ability to commute/relocate:
* North Shields NE29 7SE: reliably commute or plan to relocate before starting work (required)
Experience:
* IT support: 2 years (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: TECH SUPPORT ENGINEER MARCH 25