As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation through effectively sparring with your District Manager. You will adhere to market‑specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members ensuring efficient workflows, great guest experiences, and high‑quality products.
Responsibilities
* Virtue‑Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
* Recruitment: Responsible for recruitment, pre‑boarding, and onboarding of team members, ensuring optimal team positioning and future talent pipeline.
* Employee Engagement: Develop and motivate your team through development plans and feedback, in‑store training, team meetings, and secure an employee engagement score that meets or exceeds the benchmark score.
* Guest Experience: Ensure a guest‑first approach, building strong guest relations through the local community in accordance with brand behavior principles and increase overall guest loyalty.
* Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and local standards and ratings are maintained.
* Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting store traffic and ensure an ideal workflow in accordance with company standards, and store budget. Manage employee absence, onboarding and off‑boarding, and ensure working time follows contractual obligations, union agreements and legal requirements.
* Stock Handling: Full ownership of stock handling, including counting and ordering, to ensure optimal inventory and keep waste percentage below the specified monthly target.
* Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.
* Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4‑wall compliance.
* Employee Engagement: Employee engagement score, employee turnover, and quick quits.
* Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
* Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‑wall EBITDA.
Qualifications
* Minimum 2 years of experience in a similar leadership role.
* Experience in managing a team of more than 10 employees.
* Excellent interpersonal skills.
* Motivated to become a people‑centric leader.
Benefits
* Great Company Culture: Inclusive and social environment with a packed social calendar that fosters camaraderie and creates lasting memories.
* Leadership & Educational Programs: Access continuous learning, workshops, training sessions, and mentorship programs to enhance professional skills and leadership capabilities.
* Travel & Development Opportunities: Experience diverse cultures and locations, exchange programs, international assignments, and career advancement opportunities that allow growth within the company and exploration of new horizons.
We welcome individuals from all backgrounds and encourage diversity in our workplace.
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