The post holder will be responsible for the efficient and effective management of allocated caseloads within the Risk Management & Governance Directorate. This involves the coordination and central management of elements of the Directorate’s corporate functions, for information governance, complaints and litigation services.Including:(i) Information Governance and Records Management Services(ii) Complaints & Patient Liaison Services(iii) Litigation Services(iv) Risk Management Advisory Services
Responsibilities
* Coordinate the processing for allocated caseloads and prepare and quality assure the formal written responses in line with legislative and regulatory timeframes.
* Regularly communicate in a helpful, caring, respectful and professional manner both verbally and in writing with all levels of Trust staff, external agencies (including statutory and regulatory bodies) and members of the public.
* Handle telephone calls and face to face contacts in relation to caseload in a helpful, respectful and professional manner.
* Deal with all relevant correspondence (internal and external) in line with departmental policy / procedure and relevant legislation in an efficient, appropriate and effective manner.
* Proactively ensure that sufficient documentation is completed, collated and retained to assist the Trust in the processing of caseloads in line with Departmental policy and procedure.
* Ensure accurate recording of information both manually and electronically in line with Departmental procedures.
* Maintain and monitor the quality of data input to the relevant modules of the Risk Management & Governance database/s.
* Design and produce, in line with departmental schedules or as required, high quality statistical, graphical and narrative reports from the Risk Management and Governance database/s for internal and external bodies.
* Prepare papers in response to communications / enquiries, for example the Information Commissioner’s Office, Northern Ireland Public Services Ombudsman’s Office, Trust Legal Directorate and the Coroner’s Office.
* Supervise any administrative / clerical staff within the Directorate allocated to him / her to include induction, training and support, allocation of work, attendance and performance.
* Assist in populating the Risk Management & Governance Directorate Intranet site with relevant information resources.
* To deliver Awareness Training sessions to Trust staff.
* To undertake special projects on behalf of senior management as required.
* To assist senior managers in the Directorate with operational duties as required.
* (This is only a brief description of the roles and responsibilities expected by the post holder. A full job description will be provided to those interested in the post)
Skills and Qualifications
* HNC/D (in relevant subject related to the post) or equivalent, and 1 year’s administrative experience at Band 3 (or equivalent).OR
* NVQ 3 (administration related) or equivalent, and 2 year’s administrative experience, at Band 3 (or equivalent).OR
* 4 GCSE’s (Grade A-C) or equivalent, one which must be English Language, and 3 years’ administrative experience at Band 3 (or equivalent).
* AND2. Demonstrate experience of using computer systems and packages for:-Word processing-Managing emails-Data input-Extracting information to provide reports.
* Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.
* This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by The Organisation which will permit them to carry out the duties of the post.
* Excellent and effective communication skills to meet the needs of the post in full.
* Ability to work with a diverse range of stakeholders and develop and maintain effective working relationships.
* Ability to deal with difficult and challenging situations.
* Ability to work as part of a team.
* Excellent organisational skills with an ability to prioritise own workload.
* Ability to use own initiative.
* Ability to analyse information received in order to produce effective and accurate responses to members of public / external agencies or other staff members.
* Ability to proof read / quality assure responses to ensure a high level of accuracy.
Further Information
(Please note original certificates will be required for proof of qualifications)
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