Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Rate of Pay: $76,000 - $86,000 per annum
Job Description
Business Transient & Diplomatic Sales Manager
Through your passion and motivation, you sell memorable experiences to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.
What you will be doing:
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:
1. Consistently offer professional, friendly, and engaging service.
2. Responsible for growing business in the corporate negotiated and diplomatic segments, Consortia/Leisure (including any focused programs where a Hotel is accepted), and Wholesale/FIT segments.
3. Identify areas of opportunity with travel professionals, manage and service existing relationships to optimize revenue. Procure new business while being responsible for meeting assigned monthly sales goals.
4. Develop strategic business action plans in accordance with Sofitel Standards to drive measurable incremental Business and Transient Sales Revenue.
5. Develop strategic business relationships with key segment buyers/agencies to grow market share and drive revenue to the hotel.
6. Participate in tradeshows, conventions, and promotional events to identify new opportunities to grow business revenue. Organize business activity, accounts, and contacts.
7. Maintain a high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, and written communication.
8. Maintain close relationships with existing clients through key sales activities.
9. Cultivate and develop new business relationships through key sales activities.
10. Follow up on all business leads within a 24-hour response timeline.
11. Adapt to client needs by tailoring hotel services to fit client requests.
12. Communicate client requirements promptly and accurately to all internal departments, ensuring delivery of superior guest service.
13. Ensure accurate follow-up and communication internally to reservations and accounting departments, and confirmation to clients.
14. Perform other tasks as assigned.
Qualifications
Your experience and skills include:
* Excellent written and verbal communication, organizational, and problem-solving skills to manage and maintain business relationships.
* Ability to work under pressure while maintaining professionalism.
* A positive, can-do attitude that empowers and inspires others.
* Ability to engage naturally with guests, showing empathy and genuine care for their well-being and that of team members.
* A desire to learn and grow in a fast-paced, challenging, and exciting environment.
Additional Information
Your team and working environment:
* Opportunity to work with a diverse group, representing over 20 countries worldwide.
* Experience with a group of skilled individuals to train and develop your skills.
Visa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square cannot assist with work authorization.
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