Customer Relations Manager
Care Home: Graysford Hall
Hours per week: 40 hours per week
Salary: £40,000 per annum plus commission
About the role
The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and that seamless move‑ins are achieved on date.
Key Responsibilities
* Sell self-funding beds to meet occupancy targets.
* Ensure a high‑quality experience for clients and their families.
* Devise and implement a marketing strategy based on the home and its geography.
* Lead on key marketing events within the home, promoting across social and local media.
* Create community engagement through local schools, businesses, charities and other organisations.
Benefits
* 28 days Paid Holiday
* Pension Scheme
* Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
* Employee Assistance Scheme for you and immediate family members
* Comprehensive induction and ongoing paid training
* Free DBS Check and uniform
* Funding and support towards obtaining NVQs
* Opportunities to progress your career within the company
* Free, on‑site parking
* Employee of the Month awards
About you
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal candidate will excel in establishing and nurturing valuable relationships, not only with residents and their families but also within the local community. Dedication to exceptional service, collaborative spirit, strong communication skills and a passion for delivering top‑notch service are essential attributes for this role.
Prerequisites
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
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